Question about Hoover Platinum Cyclonic Bagless Canister Vacuum With Power Nozzle

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I was vacuuming my room and all of a sudden I hear this loud noise, then notice the roller brush isn't spinning. Thinking too much hair was caught I separated it from the rod and hose to clean it out, but noticed that the roller brush didn't move at all while I was cleaning it. I've cleaned the brush before and it would roll around with little effort, but this time I couldn't move it at all. After removing hair and string I put the vacuum back together and started it up, but the noise continued, like the roller was struggling to spin. I can't see anything else that might have gotten caught, so I'm not sure what to do. Help!

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It sounds like if the rod is clean then there is debree inside the roller where the rod fits in too.

Posted on Mar 20, 2011

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Posted on Jan 02, 2017

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My beater bar is not spinning on my Dyson DC39. Ive taken the head apart and see no reason why it wont spin. Any ideas


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

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Bissell proheat pet brush is spinning but loud noise and vibration at same time


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has not work properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

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Remove the end caps and inspect for hair or other material. Remove whatever you find.

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Bissell heavy duty 9x cyclonic vacuum cleaner has loud noise when brush roller is turned on


Inspect the area around the brush roll. There may be something stuck somewhere in there. Remove the brush roll to see if the brush roll end caps will spin freely. If there is hair or debris restricting the brush roll may be causing noise.

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Common causes of brush roller failure are belt breakage and clogging. If this is a Dyson animal vacuum, you may find the brush roller is so clogged with hair that it cannot rotate. The solution is to remove the brush roller and clean it thoroughly, particularly inside the end caps where hair accumulates. It is unlikely that an entire animal was ingested.

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Burning smell loud grinding noise when tilted


Hi there SmartAlec from NelsonVacuums.com.au here. The rattle is the clutch engaging. It can happen for a couple of reasons. The best case for you is if there is something caught in the brush roller that you can simply remove. The next best is that the end caps of the brush are full of junk that you will be able to remove. Its not easy getting the brush out to clean there but it can be done.
If the brush spins in your hand easily when the brush is removed then it is the clutch itself. THe main roller often melts which is caused when the tension on the belt gets to high thus creating too much heat. THis can be resolved only with a new clutch.
Hope this helps, if you have more questions dont hesitate to reply or if you need parts just visit
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Happy Vacuuming :)

Apr 11, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Roller does not turn


Hello,

When a Dyson DC07 makes this horrible grinding noise, it can only mean one of three things.

The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When you hear this grinding noise, it's actually the clutch slipping because it can not spin the roller brush. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson's however will make that awful grinding noise rather then breaking the belt, and will only make that noise if the roller brush can not spin.

When you hear this noise on a Dyson, it can only be 1 of 3 things. Either your clutch mechanism itself has gone bad, or the roller brush itself was not properly put back into the vacuum, or the brush itself has gone bad.

I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum2_bing.gif.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:

b45ef25.jpg
Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner2_bing.gif. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.

13bda0c.jpg

Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:

9665ae3.jpg
Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:

3a76171.jpg
If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum:
http://www.govacuum.com/dysondc07.html


If the brush however was able to spin freely, and it spun multiple times, this indicates that most likely the brush was not put back in properly, or it could be a little more serious of problem in the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

I think more likely however it's probably that the brush was not put back in properly, and this caused the brushes not to be able to spin, which would cause the clutch to make that horrible noise. Make sure that the roller brush is pictured like the brush above, you may also want to make sure that the bottom plate is put on correctly, this could also prevent the brush from spinning:

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg



If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
http://www.govacuum.com/dydcclasfore.html

Here's the video on how to replace the clutch:


When you hear that grinding noise, it can only be one of these three problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

Thank you,

Chris J.
GoVacuum

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1 Answer

Brush bar does not turn & makes a loud noise


You need to clean your roller and replace the clutch assembly that drives the belts. poorly designed vacuum with many flaws.

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Vacuum Roller making a loud noise


Your roller brush is starting to fail. If you unscrew the ends, you will find a lot of hair wound around the stem. You probably have a warped plastic end the holds the bearing. This is my problem now.... I am looking for a new roller brush as I write this. I found one for $30. Good Luck.

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