Question about Printers & Copiers

1 Answer

HP Officejet J5740 all-in-one. Paper continues to jam even though we clear the jam and align again and again. When we try to copy again, it says paper jam. If we push OK, the paper will feed through, but it doesn't copy. This happens when we try to copy something in the machine, and also when we try to copy from the computer.

Posted by on

  • winterroseri Aug 04, 2008

    We may have damaged this printer because we incorrectly tried to remove a paper jam from the front. Is there anythng we can do? This is why we should be more careful to read the instructions!

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 40 Answers

Http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829028&lc=en&cc=us&lang=en&rule=18697&product=3301742&dlc=en

Try the link above. I researched your problem. It seems to me that you may either :

a) Have some small paper stuck in the rollers, or
b) need to clean your rollers,or
c) just need to reset the paper jam message.

Either way, the link above should take you right to where you need to go. If it doesn't , just go to HP.com and then their support section , type in your printer's model, and it will take you there.

Good luck !

Posted on Aug 02, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where is the duplexer of the HP 4500 Officejet printer?


its located on the backside of the printer behind an access door. You can find a very good video from HP on clearing paper jams at YouTube. Here's the link:

https://youtu.be/lS1441RmrKY

Fixing Paper Jam HP Officejet 4500 Wireless All in One G510n

Jul 08, 2015 | HP Officejet 4500 Wireless All-in-One...

1 Answer

The display says clear original jam but there is no jam


You may need to check again. Even a tiny piece of paper left from when you cleared the jam will cause the printer to continue showing a jam. Make sure to also close any doors firmly.

Mar 08, 2011 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Printer continuously says there is a paper jam, but no paper jam exists. I have run paper through several times and it still says paper jam. How do i clear this? Kirk


Hi,

Turn off the printer

Remove the Rear Access door
Clean the collers ( upwards ) with lint free cloth.
Close the Door.

Scuffle the papers in tray and place them

Try to make copy or print.

Feb 07, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Paper jam


Hello there
Click LINK= http://www.4all2sell.com/pdf/HP-Officejet-J5730-J5740-J5750-J5780-J5785-J5788-Manual.pdf


This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 25, 2010 | HP Officejet J5780 All-In-One Printer

2 Answers

HP 5610 all-in-one fake "paper jam"


I request you to please perform the below steps to reslove false paper jam..


Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

Sep 02, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HP6110 All in one


When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:
  • Add paper to the HP Officejet series paper tray
  • Clear a possible print jam and proceed printing the fax.
  • Reduce the copying or faxing resolution via the front panel's menu.
  • Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
  • Press START to clear the message. If this message persists, unplug the power cord, and after at least 15 seconds plug the power cord in.
CAUSE: The HP Officejet series memory may be full due to: Copying on Photo quality or sending a group dial, which will use an extensive part of the internal memory's capacity. No paper in the paper supply tray, while receiving a fax. This may result that the data remains in the buffer. Print jam while receiving a fax or copying. The data is still stored in the buffer. System error displayed on the HP Officejet display window. SUMMARY: The HP Officejet series will not fax or copy without sufficient memory to store the data of the page in the buffer before printing the receiving fax or the copy.

May 22, 2009 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

I have a HP OfficeJet 6210 all-in-one printer...whenever I make a copy by inserting sheet into feeder a long black line appears on the page. It is as if there were a long black line on the original. This...


I have the same printer and have the same problem. I found out though that sometimes this works: when you make a copy, select the best quality option. Again this only works sometimes.

Dec 26, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP 6200 without telling it to print, feeds and jams continually


I already encounter that problem lately. when you print your documents, the only response of the printer is paper jam. feed and jam.

try this tip if acceptable of your situation now.

only to do is copy your documents by edit button and then select all or highlight all that your going to print and then right to copy

and then, open a new documents page set up if needed.

and then print it without saving your file because that already save.

Dec 05, 2008 | HP Officejet 6200 All-In-One InkJet...

1 Answer

HP 6210 All-In-One


Open up the top and look into the cartridge/paper print area. Look in the corners, Sometimes little pieces of paper can still be stuck there. Once you are convinced that the paper and cartridge path is clear then...

Pull out the paper tray. Look inside the opening. If there is paper there then pull it out.

Take all of the paper out of the paper tray.
Turn it over (paper on top is now on the bottom of the tray)

Try it now.

Jun 20, 2008 | HP OfficeJet 6210 All-In-One InkJet...

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

244 people viewed this question

Ask a Question

Usually answered in minutes!

Top Printers & Copiers Experts

kakima

Level 3 Expert

96333 Answers

old marine
old marine

Level 3 Expert

1453 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...