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I have a Dell Inspiron 570 with AMD Anthlon II x 4 630 Processor, x64 based PC, with 1tb hard drive. I have had nothing but problems with it since the day I brought it home 9months ago. The most recent issue I am having is that I installed a 1tb western Digital external hard drive internally into the machine because of usb port issues on the wd side. At first all was well then windows couldnt find a driver for it and then approximatley 20min later while trying to find a driver my pc blue screened as it has done a millon times and I used Dell Data Safe to back up info which took appox. 24hrs and then factory restored it. Which brings us to today. The computer is no longer acknoledging that I installed another hard drive and I cant find any of my saved info that I desperatly Need

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Try reinstalling your USB port drivers
you may want to cut and paste this, then print it as it may involve a forced shutdown of your PC and you wont see the text.


from here--------------------------------------------------------------------

firstly unplug your external USB hard drive

assuming you are using windows
right click my computer
left click properties
click on hardware tab
click device manager button click the little + next to Universal serial bus
right click all the child devices below this such as generic USB hub intel (r) blah blah ICH7 blah blah USB root hub
and systematically click uninstall
if you are using a USB mouse there is a chance at some point doing this, it will stop working temporarily.
restart the computer with a shutdown if possible, if not press and hold your power button till it shuts off.
it should automatically find your USB ports and reinstall the drivers.
then when its finished (can take 5 minutes wait until your confident its not got more (found new hardware) popups.
insert your USB hard drive, this time I'm sure it will find it.
if not and you simply must get the data, open the USB hard disk. you will find a standard SATA hard disk inside, connect it to a spare SATA port and power cable inside your PC
Hope this helps

Posted on Mar 20, 2011

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