Question about Dell Computers & Internet
Try reinstalling your USB port drivers
you may want to cut and paste this, then print it as it may involve a forced shutdown of your PC and you wont see the text.
firstly unplug your external USB hard drive
assuming you are using windows
right click my computer
left click properties
click on hardware tab
click device manager button click the little + next to Universal serial bus
right click all the child devices below this such as generic USB hub intel (r) blah blah ICH7 blah blah USB root hub
and systematically click uninstall
if you are using a USB mouse there is a chance at some point doing this, it will stop working temporarily.
restart the computer with a shutdown if possible, if not press and hold your power button till it shuts off.
it should automatically find your USB ports and reinstall the drivers.
then when its finished (can take 5 minutes wait until your confident its not got more (found new hardware) popups.
insert your USB hard drive, this time I'm sure it will find it.
if not and you simply must get the data, open the USB hard disk. you will find a standard SATA hard disk inside, connect it to a spare SATA port and power cable inside your PC
Hope this helps
Posted on Mar 20, 2011
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Posted on Jan 02, 2017
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