Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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I removed the paper and it won't reset. I've looked all through it and there is no more paper in the printer. It will not do anything else but say that there's a paper jam.

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  • 137 Answers

  1. Turn OFF the Printer, unplug it and turn it backward.
  2. Push the tabs on either side of the access door -NEVER try to Pull Paper out of the front.
  3. Check inside the opening to see if there is a piece of paper jammed in the rollers.
  4. Using a flashlight, gently pull the paper out from the rollers and look for missing pieces.
  5. Replace the access door into the opening. Push gently until you hear it click into place.
  6. Turn it around, turn it On and try again.
***NOTE:

Got Kids? Little Ones? Little Visitors, lately? (Sounds Funny but No Joke)

Try, unplugging, turning it upsidedown giving a gentle shake. I've found paper clips, coins, thumb tacks, swiss cheese, pieces of plastic, etc...

Thank You For Choosing FixYa~!

Posted on Mar 20, 2011

  • wendyapple62 Apr 07, 2011

    I have done this and all the other suggestions on the HP website and others I've seen posted online. The paper jam error persists - but there is no jam!

  • bhammonds Jun 03, 2011

    Wendy, did you ever figure out what was wrong? I am having the exact same problem - have cleared everything, turned it off and back on, error message persists.

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  • 105 Answers

You'll need to open up the printer and look for a sign of paper jam. Maybe it's a small piece of paper that got stuck in the wheels or somewhere else. If there's no paper, reset the printer and reinstall the drivers. You can find them on the official HP website. If you need users manual download it here

Posted on Nov 30, 2013

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