Question about Master Lock 5400d: Portable Select Access Key Storage Lock

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New master lock night watch dead bolt installed. But when we try to lock it from outside or unlock it all it does is spin and go round and round until sometimes if we are lucky it will catch. Does it ned to be adjusted somehow? Or was it installed incorrectly? This was installed by our landlord before we moved in. Right now we can't use the lock at all. Please advise. Thanks

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Since it was new then I can only surmise that it was installed improperly. You or your landlord will have to take it back out and properly install it. Make sure that the male and female parts of the lock all fit together smoothly. Use your key and operate the lock several times before you screw it all back together. Most of the installation instructions are very detailed and you should be able to see what step might have been overlooked. Hope this gets you in.

Posted on Sep 11, 2008

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Posted on Jan 02, 2017

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Please vote

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The deadbolt itself is binding in the door or the door jamb
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FIX

First determine if the problem in the door or when the door is closed and is binding into the wall side
FIX FOR BIND WHEN DOOR IS IN CLOSED POSITION
If it binds only when door is closed you will need to adjust the strike plate up or down at the door jamb which is easy to fix

1 open door and turn lock in locked position close door up against the door jamb and mark with a pencil where bolt hits jamb

2 open door extend the marks to see where it lines up in relation to the strike plate remove strike plate and move so that the opening of strike plate is between two pencil lines
3 insert some wooden match sticks in old scres holes( jamb them in with head of hammer
4 screw strike plate in positon
5 close door and check lock
Note:
You may have to use a chisel , flat bladed screw driver or kinife to cut some of th soe out to allow bolt to slide into jamb (if it bareley drags you can take a metal file and file it also pt some wd 40 on bolt



FIX FOR PROBLEM WITH MOVEMENT IN DOOR
open the door from the inside turn the bolt in lock and unlock position if it moves hard you will need to take a phillips head screw driver and remove the plate that covers the bolt( on the side of the door where bolt slides out of door)

After you remove the plate turn the lock in lock/ unlock position

if it is still tight loosten the two screws at the deadbolt from the inside of the door do not remove completely
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If it is tight at this point you wil ned to remove the assembly(continue taking 2 screws out) once you have the assembly out you will need to pull the bolt ot of the side of the door

if the dead bolt is real tight you will need to enlarge the hole it goes in by using a round rasp or file
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Good luck

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