Question about Dimplex Compact Electric Flame Stove Heater
There is no need to remove the entire back panel, unless you want too. It's held on with about 6 sheet metal screws. There is another smaller access panel near the bottom of the back panel that is removed to access the light bulbs. It is a bit unusual for all the batteries to go at one time. I suspect it's a circuit that has locked out. Here's what you can try, to get the unit to reset itself. Turn the Master On/Off Switch to OFF. Unplug the heater for 12 to 15 minutes before plugging it back in. Once plugged back in, turn the Master On/Off Switch to ON. Try operating all the functions of the stove one at a time. If the flame effect returns to normal, then the problem is solved. If it continues to reoccur unplug the unit and call Dimplex USA, Technical Service at 888-346-7539. If necessary for you to call, you will need to have the Model Number of the unit, as well as the Serial Number.
Hope this helps you solve the problem.
Posted on Mar 20, 2011
Testimonial: "Thank you. I was able to figure out how to get the fake logs up and that is where the bulbs were hidden. I was then able to change them. Thanks!!!"
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Posted on Jan 02, 2017
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