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Just bought a used dell alienware m15 laptop. I7 intel core I turned it on once... and it booted extremely slow!!!! Than it would not open any apps... or reall do anything besides move the cursor around the desk top. At this point I tried rebooting but got only through the dell screen with f2 bio setup and f12 boot menu a the bottom than it goes to a black screen with a disc read error occured press ctrl.alt.del to restart... I do that and it just throws me into and endless loop. a disc read error occured press ctrl.alt.del to restart... ok restart a disc read error occured press ctrl.alt.del to restart... and restart a disc read error occured press ctrl.alt.del to restart... please help!? I'm not very good with computers and I don't know what to do.

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If you bought it on the Internt, any reputable dealer will refund, repai, replace, etc... I would have sent it back if it was not recovered to like new, if I received a computer in that condition.

The other option is to Recover The Software Back To Factory Original (the same as the day it was shipped). If you bought it for the Software that came with it: BEWARE, you may loose whatever did not come with it originally. Here's How:


  1. Go to the Dell SupportPage
  2. Click <Drivers and Downloads> top of web page.
  3. Click <Change Your Product> and select the Alienware M15.
  4. Under <Applications> select the <Alienware> Click your Command Center product.
  5. Follow the installation instructions.
This Dell Support Site Also Has All The Alienware Software Listed in Numerical Order.

Thank You For Choosing FixYa~!



Posted on Mar 20, 2011

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I would do a complete operating system reinstall.
The M15x uses a program called Dell Datasafe Local Backup for factory restores. You can access this program from launching the application from within Windows (it is on the Start Menu), or by using the F8 Windows Boot Options menu. Press F8 after the iniital POST screen (Alien Face), but before you see the Windows logo on the screen. There should be an option to repair Windows, which will launch you into a recovery mode that allows you to restore the system. This option is available even if you have uninstalled the Dell DataSafe Local Backup app from Windows (I did, as its constant polling causes stutterin in Blu-Ray playback). Good luck!

Posted on Mar 19, 2011

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