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Printer problem please explain as I am not a technician and I did not install the printer so I do not know what you mean. thanks.I would also like to know how to convert the color of my printer to grayscale or b/w as I am a writer and have no need of color.

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  • callmesweets Aug 02, 2008

    so far noone has given me a practical , easy to do fix so I will not pay the fee charged.

  • callmesweets Aug 05, 2008

    My problem was easily fixed by HP for free. None of the fixes from your company were of any use to me. thanks anyway.

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Hi again,

I am sure you got a disc with you when you purchased this printer.Use that disc to install the drivers.But before that i want you to uninstall your previous drivers.To do that go to START>CONTROL PANEL>ADD/REMOVE PROGRAMS and then you will get a list of programs now in that list look for Hp printer driver,then just click on that and click remove.Follow the on screen instructions and the un-installation part will be done.Now all you have to do is install the drivers from your cd again.So just insert the disc,follow the on screen instructions and voila your problem will be solved.

Please don't forget to accept the premium solution as fixya.

Posted on Aug 02, 2008

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