Question about Rheem GT-199PVN Heavy Duty Indoor Natural Gas

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No hot water.Error code:C2 11 (Rheem GT 199-PVN-2)

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1 Answer

Resourceful do-it-yourselfer will find following links valuable

1) C11 is 'no ignition'
Check following link for Paloma error codes:
http://www.palomastore.com/paloma_error_codes.html
http://www.palomatankless.com/owners/homeowner+trouble.lasso

2) Rheem offers on-line chat, which you rarely see for typical tank-type water heater
http://www.rheem.com/products/tankless_water_heaters/customer_support/

3) Typical Rheem manuals
http://waterheatertimer.org/pdf/DirectVentManualRTG-74PVN-1.pdf
http://waterheatertimer.org/pdf/TanklessOutdoor_95_84_64X_UC_AP15318.pdf
http://waterheatertimer.org/pdf/Rheem-RTG74IndoorOutdoor_owners.pdf
http://waterheatertimer.org/pdf/RHRheem-Hvy-Dty-IndoorOutdoor.pdf
http://waterheatertimer.org/pdf/Tankless_Condensing_AP15896.pdf

4) Rheem site where you can find and download your manual if it shows
http://www.rheem.com/hrc.aspx

5) Check following link for recall list:
http://www.tankless-recall.com/tanklessSearch.aspx

6) Contact Rheem
http://www.rheem.com/Contact.aspx

7) Search Fixya for Rheem questions and answers
http://www.fixya.com/tags/rtg_74pvn

8) Post question on pro water heater forum: This is where I go to catch up on always-evolving water heater industry.
http://www.thetankatwaterheaterrescue.com/forums/forum3/

9) Install DIY tank-type gas water heater and avoid the whole headache
http://waterheatertimer.org/How-to-install-gas-water-heater.html

10) Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Posted on Mar 20, 2011

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Help with error code


Before calling service technician, open following link for Rheem tankless troubleshooting resources including error codes and typical maintenance:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Mar 20, 2012 | Rheem Tankless Hot Water Heater...

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What size venting do I need for the ptg-42-pvn?


3" category III stainless for special venting

Tanklessking shows Category III stainless steel vent kit for this model
3" vent
http://tanklessonline.com/rheem-water-heaters-RTG42.html

ptg-42-pvn has minimum 31,000BTU and max 118,000BTU
Max water temperature 120 degrees F
Spec sheet says: 3" special venting
http://www.palomatankless.com/products/42/specifications.html

Hart and cooley show special vent 3" stainless thru-the-wall vent
http://www.hartandcooley.com/specialgasvent/PDF/851515%20Tankless%20Water%20Heater%20Installation%20Vent%20Kits%20sell%20sheet%20-%20HC%20-%20low%20res.pdf

Hot water sources shows thru-wall or thru-roof
http://www.hotwatersource.com/RTG42PVN-Rheem-Indoor-Natural-Gas-Tankless-Water-Heater/RTG42PVN,default,pd.html

http://waterheatertimer.org/pdf/Tankless-roof-vent-installation.pdf

Aug 17, 2011 | Rheem Paloma PTG-42PVN / RTG2-42PVN...

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Indoor tankless 74-pvn. power went off and has returned. get error code 24 when try to power on


Open following links for Rheem troubleshooting resources, including Rheem chat, error codes, and possible manual.
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/pdf/Tankless-maintenance.pdf

Error codes are considered start-point for troubleshoot.
Error code 24 is malfunction of operational switch: press max or min button on PC board to reset, -or- replace PC board.
Max-min button is sometimes located above dip switches, and can be 1 button that is rotated with screwdriver or 2 separate buttons. Look at wiring diagram in manual that came with product.

Fix most tankless problems yourself, same day, for $330.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

Aug 14, 2011 | Rheem Tankless Hot Water Heater...

1 Answer

PTG-53XN error code p1. And hot water turns off.


Before calling service technician, open following link for Rheem troubleshoot resources including Rheem chat:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Error codes are considered start point for troubleshooting, and can sometimes mislead.
Error P1 is 'not enough water to operate the unit:'
http://waterheatertimer.org/pdf/Rheem-Error-code-P1.pdf

This problem can be caused by plumbing problems such as crossover, or clogged water lines, or dirty water filter, or clogged water softener, or temperature of unit set too high. Or combination of these problems.
Remember if temperature is set very high, then more cold water is used at the faucet. This means less hot water is drawn through the tankless water heater, so the flow rate may drop below activation threshold.
http://waterheatertimer.org/Crossover.html
http://waterheatertimer.org/Low-hot-water-pressure.html

Jul 08, 2011 | Rheem Tankless Hot Water Heater...

1 Answer

Rheem tankless propane hot water heater error code C7. Cant get hot water. It keeps shutting off and then once turned back on wont work and gives the C7 code. What does it mean?


Use following link for Rheem tankless troubleshoot: http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

I believe error code C7 is same as error code 76

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 17, 2011 | Rheem Tankless Hot Water Heater...

1 Answer

RTG 74-PVN-2 Rheem tankless water heater. Works fine for a month or so at a time, then I get C2 - 13 error code. Did I hear this model was recalled?


Before calling service technician, open following link for Rheem troubleshoot resources including error codes and typical manuals.
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
Recall website:
http://www.tankless-recall.com/tanklessSearch.aspx
Error code C2 13 call Rheem.

Read manual cover-to-cover to make sure your tankless water heater receives yearly maintenance required for unit to continue working.
Tankless are maintenance heavy which can quickly eliminate any promised energy savings unless you de-lime and troubleshoot and read tips-and-tricks others have written and glean information from service technician who visits your house. Mostly glean how much tankless repairs and parts cost vrs buying whole new tank-type gas water heater at local box store, since all costs are energy.

Feb 16, 2011 | Rheem RTG-74PVN-2 Natural Gas Pronto Whole...

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