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On my Blu-Ray disc player #BD-C5500/BD-C5500C which we purchased from Amazon in May 2010 has developed streaks of different colors vertically when playing a disc. We tried the same disc on another disc player and the disc was clear. Is there anyway we can have it fixed or replaced with a new one? We have been very pleased with our other Samsung products and hope you can help us with this problem.

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Here is the amazon exchang policy. on link below. I recomend that you read in full adn then contact amazon at 1-866-216-1072

http://www.amazon.com/gp/help/customer/display.html/ref=hp_901888_howto_replace?nodeId=200572800#replace

Posted on Mar 19, 2011

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If none of the bluray movies playing then your BD optical has failed. Get a technician to check the unit phisically.

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Can i record tv shows with my blu-ray disc player bd-c5500


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Jul 08, 2011 | Samsung BDC5500 Bluray 3D Player

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Samsung BD-C5500C with latest firmware will not play audio track out on fiber optic to yamaha receiver when playing Avatar BR. Works on Avatar's main menu screen but stops once the movie is started. Same...


Hello,

I don't think this is a software update issue. Just as you said that the player has the latest firmware installed on it. Software update and latest firmware are the same thing.

I think this is a incompatibility issue. The disc is not 100% compatible with the player and that is why there is no audio via sound.

But one more thing you can try is to enter the player's menu, under settings, check audio settings. You can change the sound settings to mono, save settings and try again.

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I. need my update de my blu ray modelbd c5500c ivancarlos55@hotmail.com


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Just bought the BD-C5500 model and set it all up but when i try to play a blu ray disc i get a message saying "your blu-ray player requires an update in order to play this disc.... Why would a brand new...


Bluray players have to be updated periodically because they are a technology in progress.
The good thing about bluray players is that you can perform the maintenance on them at home yourself and not have to buy a new bluray player when the content in the discs are changed. You can also take the unit to a Best Buy and a member of the Geek squad will do it for you for a charge.
This is the link to the update file.
http://www.samsung.com/us/consumer/tv-video/blu-ray/blu-ray-players/BD-C5500/XAA/index.idx?pagetype=prd_detail&tab=support
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Jun 13, 2010 | Televison & Video

1 Answer

For avatar how fix samsung bd c5500c blu-ray


If this is a Blu Ray Disk then your unit needs a firmware upgrade to be able to play the new Blu ray format. Contact Samsung for the upgrade file, burn to a DVD and run. The update will allow your unit play the new BR Format.

Please rate my help ++++Thanks for uisng FIXYA

May 28, 2010 | Samsung Televison & Video

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