The drum stops working although the motor is still running.

not much to go on here, but if you hear anything that sounds like a motor running, then I would suspect a broken belt. There is a belt that actually runs around the drum that makes it turn. If you don't hear a motor running then you need to check your controls and cable(with a volt meter(just start at the motor and work your way back).If you hear a motor then its probably the belt that gos around the drum and motor( a little tricky to replace but not hard)

Sounds like drum is locked and motor is running and burned the belt. Try to spin drum by hand, Might check drum ends felt seals, Teflon bearing strips located on the bottom lip of front drum end for wear causing drag. Also check 2 drum support wheels to see if they spin freely, take the belt off motor pulley and spin drum by hand, if easier & motor runs drum is dragging. How is the spring on tensioner, does tensioner pulley spin free? Hope this helps locate the problem.

Can you hear the drum motor running when you switch the machine on? You should hear it running and stopping periodically.
If the motor is running but not turning the drum then the drive belt is either broken or has become detached. It can be replaced by gaining access to the back of the machine.
If the motor is not running then it could be one of several problems - programmer mechanism not working, motor burnt out, motor brushes need replacing etc.

Hello there:
This is normally caused by a belt that has either broke or the motor for the belt has failed and locked up
S o what i would do is to first see if you can manually turn the drum by hand and if so than if you turn on the dryer and hear the motor that turns the drum running or humming you can assume that the motor is ok and that he belt has failed in this case get a new belt and the appliance parts store should be able to give you the proper diagram on how the belt needs to back on but if not let me know and i will be able to get it for you ok? now if you do not hear the motor hum than try to unplug the machine and leave sit for 30 min and than plug it back in and than see if it now tries to run but if no motor sound than youwill know that the motor has either failed and needs to be replaced or that there is a problem with the thermal fuse that is on the controle panel behind the start button ok
i can help if there is any more issues that you need help with.
Hope this is very helpful for you.
Best regards michael

Sounds like the motor although nomally would run longer than 2 years...Did you have new motor fitted or just repair ie brush kit to motor....You could check the bely easy...7 years is very good life span for a machine ,,replacement may be best

Can you still hear the motor turning? If the motor is running but the drum is not then it is probably a broken belt or there may be something blocking the drum from spinning. The first thing to check is if the drum will turn by hand. If so, the next thing to check is if the belt has broken or slipped off. Although it is a bit cumbersome to replace, it is easy to diagnose. Unscrew the screws holding the back of the dryer on and pull the cover off. Look at the pulleys on the motor and see if the belt is intact. If those solutions don't do the trick, let me know and I will try to give you other options.

brushes need replacing in motor. Usually cheap enough to buy and do yourself.

If you are certain that the motor was turning, then the only things that come to mind are that:

1. The belt is stretched or worn-Replace as there is no adjustment.
2. The drum is stalled, either because it has seized, or there is something stuck in the drum.
3. The motor brushes are worn, and will not cope with load of drum, check brushes.

Try running it on fast spin without the belt on , if it spins o/k, then that would indicate the motor is o/k.
Please leave a fixya rating for my solution.
Thanks.

From your description I would suspect a broken belt although I am unfamiliar with your model. Once the belt [which transfers drive from the motor to the drum] breaks, it would'nt matter how well the motor runs, it can't turn the drum.
Hope this helps!

The drum is where the image is applied before being transfer to the paper. If the drum is wearing down the image will become poor. Changing the drum unit will make the image like new. So, yes you can run the drum catridge until you get a poor print out.