Question about Kenmore Elite 45986 Front Load Washer

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What does an error code 11 mean? I have a Kenmore Elite model 110 45996 4000. thank you - Susan

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  • Master
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Hi from retired Englishman in SW France,

For Kenmore (manufactured by Whirlpool) washers F11 decodes as 'communications error' (with the controller). That is sometimes caused by bad contact between the PCB and the cables/plugs attached to it.
Unfortunately I suspect you will need to call an engineer/technician in to identify the cause;-0(

Sorry and good luck,
John C

Posted on Mar 19, 2011

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  • Kenmore Master
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You can check the wires for loose connections but most likely you'll have to change out the ccu or the mcu,some people say change both of them but i don't agree,the ccu or computer control unit i've found is usually the problem,i just changed out two of them but like i say it could also be the mcu motor control unit,both parts are expensive so if i were you i'd change one out and then the other if need be,there's no real way on telling what part it is,welcome to the computer world and this is why some say to change both parts out so you'll know the problem will be fixed the first time.i had a feeling it was the ccu because before the code came up the ccu was clicking alot,the ccu and mcu communicate to each other but it just sounded like the ccu couldn't answer back,it was just clicking away and then the code came up.i'm gonna send a site to you,they give you one year to either keep the part or send it back even if it's electronic,alot of companies will not do this,so you can order both the ccu and mcu,install the ccu or computer control unit,this is like the brain of the machine,if it solves the problem you know you got it and you can send the other part back,if it doesn't solve the problem you can install the mcu motor control unit and send the other part back and you fixed it yourself and alot cheaper than calling in a repair guy,just make a wire diagram or mark the connectors and you'll be fine,i'm gonna look up the site and i'll send it to you.hope this helps.

Posted on Mar 24, 2011

  • Sal DeAngelo Mar 24, 2011

    Whirlpool Duet / Kenmore HE3/4 Washer: F11 and FH Fault Codes | Washer Repair | Fixitnow.com Samurai Appliance Repair Man ....................copy and paste this,everything before the periods and this should help you out,good luck,let me know how you make out.

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