Question about HP Photosmart Premium C309A All-In-One Printer

1 Answer

HP Photosmart C309A is not printing black. All other colours are fine but not black. so if i have a doc with other colours, the other colours come through, if a doc with all black print, nothing comes at all in the paper. i have tried printhead clean but it did not do anything. please help it is only 12 months old.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Expert
  • 739 Answers


your problems are often caused by the black ink print head
1> check whether you still have black ink.
2> if the black ink is still have in the cartridge, but still can not print, this is a problem in the black print head. it forces you to change it with a new printer cartridge.

check on your printer user, whether the ink cartridge will be protected and how long the warranty.

If the warranty is still protected, the better you make a claim


Posted on Mar 19, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How can i print in black only with my hp 309a

When you go for printing any document, a printing properties option comes out.
You can select black and white print from this option for printing even if the image or document is colour!!!

Jul 11, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

I have a hp photosmart premium wireless printer C309a series. it will print in black ink on normal white paper but when i use my letterhead paper, it wont print black ink at all

check your printer settings for paper quality, maybe your headed paper is of better quality and therefore thicker? and may be confusing the printer in some way.

May 03, 2011 | HP Photosmart Premium C309A All-In-One...

2 Answers

Photosmart premium Fax all in one C309 doesn't print black. I've replaced all cartridges but still no luck.

Try to clean the copper contacts on the printhead and the ink cartridge with a lint free cloth moistened with water. Try to make a copy if it will not print in black, if it will print a black copy then it might be that the settings your print driver is the issue. If the copy is not working, try to do a reset on the printer. Follow the steps here Three Ways to Reset the PhotoSmart Premium Fax C309a All-in-One Printer. Goodluck

Mar 04, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

Why do u need 2x black cartriges for HP Photosmart Printer?

This printer has one Photo Black Cartridge for printing photos and Black Cartridge for regular printing of documents.

Jan 30, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

HP Photosmart 3110 All-in-one not printing black ink but colour

have you found a solution to your black ink problem??? I am experiencing exactly what you describe, no error messages, I have reset the printer, alinged, cleaned etc but still not a single drop of black ink but all the colours are working fine. if you know what was wrong please let me know.

Jan 20, 2010 | HP Photosmart 3310 Printer

Not finding what you are looking for?
HP Photosmart Premium C309A  All-In-One Printer Logo

390 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides