Question about HP Photosmart Premium C309A All-In-One Printer

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HP Photosmart C309A is not printing black. All other colours are fine but not black. so if i have a doc with other colours, the other colours come through, if a doc with all black print, nothing comes at all in the paper. i have tried printhead clean but it did not do anything. please help it is only 12 months old.

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Hi

your problems are often caused by the black ink print head
1> check whether you still have black ink.
2> if the black ink is still have in the cartridge, but still can not print, this is a problem in the black print head. it forces you to change it with a new printer cartridge.

check on your printer user, whether the ink cartridge will be protected and how long the warranty.

If the warranty is still protected, the better you make a claim

Regards

Posted on Mar 19, 2011

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Posted on Jan 02, 2017

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