Question about VeriFone Vx 570 Countertop Solution Hard Drive

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VeriFone Vx570 used at a busy restaurant. Batch Settle error...forced to call tech support and told that they have to settle it remotely but we'll lose all the data, ie tips that had been manually entered for the servers. This has happened twice. Apparently the machine processed two different transactions but gave them the same invoice number which caused the glitch. We were told that it was not the fault of the equipment or software, but the cards fault and the phone lines fault (although we're on a high speed wired internet connection). Sounds like they're giving me the runaround, right? Please HELP!!!

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How do I fix a Batch Erro QD-621-0108??


QD Error-basically is saying... quit duplicating. there is a transaction in the batch that is not allowing the batch to settle and it is failing, call your TSYS provider call center to have them look at the batch, either take out/ void- the transaction that is failing or causing the problem and then try to settle or have them force the batch thrueclear the data base and reset the batch number. This should fix the problem

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This means that the batch file needs to be settled before more transactions can be made. Do a batch download and this should solve your problem. If you need more help call. Frank (775)338-6634

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Must settle equh verifone


settle batch press more key then settlement. if you get a message then you will call your provider

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Most likely because you settled the day in the morning and your processor only allows one batch settlement per day.
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Maybe you have a corrupted program/application. Call your credit processor for the download process of your application. But before downloading, don't forget to batch and settle your unit if you can. Then clear all the old program in your machine. I hope this will help you. if need more help call (775)358-2922 ask for Randy. Thanks

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Our Verifone VX510 printed our detail report at closing last night, but the settlement failed multiple times. Now we are unable to use the machine to process a debit or credit card transaction because it...


This problem could have multiple causes. It sounds like you are receiving a settlement error, which are specific to each merchant services provider. You will have to call the merchant services provider so that they can look up the error message on their end and tell you what is causing the error. For example, the error message that you would receive if you use First Data would be different than the message you would get if you used Bank of America. Your terminal will not let you run any more cards until you resolve the settlement error. This is to prevent you from continuing to run cards in a corrupted batch, or a duplicate batch.

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Well the terminal counting mechanism works in conjunction with your credit card processor. So if you forget to batch out (settle your transactions) it will give false errors. Even if you conduct a partial especially in a restaurant environment because of tips rule of thumb is always settle the sales it will save you time and a headache.

Also the pin pad error is that you have to almost always have peripherals detached before any downloads. Before detaching make sure all power is off then unplug the pin pad. Partials are only for veterens like myself that know what can be a partial download and when a full download needs to be done. Always recommend your tech to do a full download. I helped develop some of the Verifone terminals applications so taking care of these issues is a breeze.

the batch seq can be changed internally in the machine
Hit more until you see other setup. Password 1 Alpha Alpha 66831 then choose merchant by hitting the more key again. Once you choose merchants hit select on 1/1 then edit the batch number to the next one hit enter then ext save changes. RED X key to escape to main screen. This step needs to be done with no transactions.


If you still have issues don't hesitate to call me directly.

www.greenlightpayments.com 1-800-448-2038 ext 105

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The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.

If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).

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