Question about Jenn-Air JES9800A Electric Kitchen Range

2 Answers

Jenn Air slide in range JES9750AAB - Touch Pad

Had continual beeping- touch pad not working-
replaced with new control panel (clock w/harness)
After a few seconds beeping returned, oven controls don't work buy eyes do.
What do I do next??

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  • Airy-Ka Aug 15, 2008

    Continual beeping since March 2002, when I bought for  $2,200. a Jenn-Air Grill electric coil stove, with  down draft + convection oven. Currently, repairs will cost $1,200. for 3 mother boards + touch pad: no oven, no downdraft, no clock. Here's the history:Beeps progressively worsened. Jenn-Air didn't honor warranty -didn't answer phone, letters, faxes or email over 2-3 year period. Replaced entire right burner 'module' ($360.) and switch, etc. Sept 2007 -March 2008 turned electricity to stove off & used $29. hot plate + saw no difference in performance from $2,200. Jenn-Air Grill. Since March, I put up with beeps, now touch pad doesn't work  so oven, downdraft, etc are useless.Estimated repair cost: $1,200. includes 3 motherboards, touch pad, etc.

  • mgriff64
    mgriff64 Sep 26, 2008

    I had the touch pad replaced under warranty last year when it went totally dead. The service tech said they have alot of problems. This year it went again but of course is no longer under warranty. I'm very frustrated.

  • Anonymous Dec 29, 2008

    Mine too, every 9 months since I purchased it.

    Perhaps a class action lawsuit?

  • jocelyne1958 Jan 19, 2009

    We thaugh maby it's because of the cleanning? We had to change our board 2 times since we have this range. Is there anyway we can obtain a free touch pad from Jen Air?

  • Anonymous Mar 10, 2009

    Same siutation. Number 0 stopped working. Worked around it. Then 9 stopped working, now broil button doesn't work. Talk about a design flaw. Cost to fix $425 with nothing more than a 90 day warranty. Never thought a range would be considered disposable product.

  • mkn9900 May 22, 2009

    I have the same problem, no more warranty, repair cost out of whack, may be a law suit??

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Same here Eight (8) Control Panels

Posted on Apr 30, 2012

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Put on tree belt . having the same problems replaced ERC $200.00 now they are telling me touch pad touch pad is $240.00 .the stove cost $1300.00. $1740.00 how much more will i have to put in this stove

Posted on Jan 06, 2009

  • bds8887 Sep 07, 2011

    I've replaced my touch paid on my JEs 9860 BAW .. for the 7th time.. I can't count on it.. bad design all together. I've been waiting I purchased new 2007 and every year I replace it 1 or twice.
    still no RECALL totally gotten screwed no this item..

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Model sve47100 range - display shows f1 and nothing on oven works


This simple test will help determine whether the ERC (Electronic Range Control or Clock) or the touch pad is defective when F1 error code is present.

Note: Some models incorporate the touch pad in to the ERC as a single assembly, in which case this test is not necessary. Simply replace the ERC (Clock).

Warning: If you feel in any way uncomfortable performing this test or making this repair, please contact a qualified appliance repair technician.

1. Disconnect power to the range (unplug the range power cord or turn the power off to the range at the circuit breaker). It is very important that the power to the range has been disconnected, so please double check before continuing. 2. Gain access inside the control panel. 3. Disconnect the touch pad (also called keypad or membrane switch) ribbon from the ERC. 4. Make sure there are no lose wires, or anything else that may cause a short when power is turned back on. Assemble the control panel back the way it was. 5. Turn the power back on. 6. Wait for at least one hour to see if the F1 code comes back (usually accompanied by a beeping) 7. If F1 comes back, replace the ERC. If it does not, replace the touch pad.

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Note: Some models incorporate the touch pad in to the ERC as a single assembly, in which case this test is not necessary. Simply replace the ERC (Clock).

Warning: If you feel in any way uncomfortable performing this test or making this repair, please contact a qualified appliance repair technician.

1. Disconnect power to the range (unplug the range power cord or turn the power off to the range at the circuit breaker). It is very important that the power to the range has been disconnected, so please double check before continuing.
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