Question about Sony Network Walkman NWZ-S545 Digital Media Player

2 Answers

My new sony Worked until I accidentally closed my content transfer while transfering pictures-but now My MP3 wont turn on-I start and a screen comes on with Walkman and icon and says at bottom Every moment has its music with 4 little squares blinking on and off for about 50 seconds then goes black screen.This has continued for approximately 24 hours.How bad did I mess this up??

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  • jparrish1942 Mar 19, 2011

    I did as suggested and all went well until it said to hook device which I did to computer and a small window appeared at lower right hand corner which says found new hardware.the download continues to say hook device or no device found.I also notice my MP3 player screen is flashing on and off showing connected then black screen any suggestions-

  • jparrish1942 Mar 19, 2011

    I did confirm sony NWZ-S545..Iclicked sony support link and updated firmware again-When it says connect device I do

  • jparrish1942 Mar 19, 2011

    I saved file in computer -How do I unzip it to get exefile-I seen nothing that says anything like that-sorry for my ignorance

  • jparrish1942 Mar 20, 2011

    Thanks for your help-My MP3 player was 10 day old so am able to send to sony for exchange.(which I should have been intelligent enough to do so in first place)

    Thanks again

  • jparrish1942 Mar 21, 2011

    Got My thinking Straight Thanks

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2 Answers

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Hi jparrish1942,

Seems like your computer won't recognize the device. Sometimes this issue happens when there are missing applications for your MP3. You may try to do these following procedures and hope it may help you.

1. First, you need to reset the MP3.
--> at the back of your unit, look for a small reset button. Push and hold it down for about 5-10 seconds.

2. Now for your computer to recognize the device you need to download these 2 applications. Please click the links below.

Visual C++ 2008 Redistributable
Windows Media Format 11 runtime

3. After downloading, install the application then restart your computer.

4. After booting up, please connect the MP3 to your computer.

--> if you will be encountering the same problem after these procedures and troubleshooting. You now need to consult a repair I'm afraid to further diagnose the device and repair the device.

Hope it helps.

Thank you for using FixYa.

Posted on Mar 19, 2011

  • Reynaldo Labaguis Jr.
    Reynaldo Labaguis Jr. Mar 20, 2011

    Hi jparrish1942,

    That's a good decision, I will also recommend to send it back since the device is still in the return period.

    Thank you again for using FixYa.

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Hi,
Please confirm model number of MP3 player as questions shows it is Sony NWZ-S545
If model number is correct then firmware update will solve MP3 player problem, please note that all content/ files saved in memory will be deleted during firmware update.
Click Sony Support link, select Operating System in drop down list and download firmware update file, please follow instructions mentioned there to update firmware in MP3 player.
Hope this will help.
Thanks.

Posted on Mar 19, 2011

  • Shahid Electronics
    Shahid Electronics Mar 19, 2011

    Did you confirmed model number of MP3 player?
    If yes then please update firmware again as per instructions of Sony Support.

  • Shahid Electronics
    Shahid Electronics Mar 19, 2011

    Please download firmware file from Sony Support link and save that file in computer, unzip it to get .exe file, attach MP3 player in computer USB port and click .exe file to start updating firmware as per instruction appears on screen.
    Thanks.

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Posted on Jan 02, 2017

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