SimpleTech SimpleDrive 160 GB External USB 2.0 Hard Drive Logo
Posted on Mar 19, 2011
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I have a new pc and the simple tech external hard drive will not show up even though the red and blue lights come on.

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Martin Murray

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  • Posted on Mar 19, 2011
Martin Murray
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Click start > right click on computer(or my computer) and click manage click on disk management and see if the 160gb drive is shown, if it is right click on it and click mark partition as active , if windows does not find a new disk then right click on the drive again and click change drive letter and paths. Choose a drive letter and click ok and your drive should now appear in windows. If it isnt showing in disk management then check that the drive is not beeping ,if it is then it is receiving insufficient power from the usb port try removing other usb devices to see if it will function correctly, once you remove the other usb devices you will need to unplug and reinsert the usb lead of the hard drive

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My simple tech 320GB external hard drive will not work the red light is on but the blue light is dead, nothing is happening.
Hello mbrin72,
If there is no activity when powering on your external drive, this usually indicates a failing drive. If you do not hear a hum or feel vibrations, this means the drive has gone bad.
Check the warranty of your product. The manufacturer may replace it at no cost. (other than shipping)
If recovering the data is of high importance, I recommend this service: http://www.datarecovery.net/hard-drive-recovery.html
I highly recommend getting a quote. Although, they do not charge if they can not recover your data.
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I would be very concerned that the drive may be failing, and make copies of anything important.
Is the external drive full? Go to My Computer and right click on your external drive and click on properties and it will tell how much is free and used. 90% is very full. Check all your hard drives while you are at it.

You should go to the website of your hard drive maker and download a diagnostic utility to check the health of your hard drive. It will be on the website under support. This must be run from bootable floppy, bootable usb, or bootable cd.

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

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5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
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Almost nothing is supported on Win 2000 because it had shuch a short life span. most new tech made in the last 2-3 years only runs onXP or Vista. Every once in a while some will work back to 98.

p.s. did it say it was compatable with 2000? look on the box
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It's the only solution you can have. No need to retrieve data or re-format your HD. You can leave it the way you like...if you wanna reformat it...up to you.
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So you need a DC power supply! I bet SimpleTech can tell you what the correct current, voltage, and polarity is. Good luck.
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Good luck
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