The door on my washer will not unlock AND won't start so I can reset.
I went to my washer to unload and the door would not open. I tried to start the machine and it would not start. I set the washer to the drain cycle and it would not start. I pushed the PAUSE/CANCEL and nothing. The machine will not start or cancel.
Please email me at mstbenson2001@ yahoo.com THANK YOU
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Wait at least three minutes after the end of the cycle before attempting to unlock your Whirlpool washer. The door will not unlock until the motor speed equals 0 and 180 seconds have elapsed since the motor control unit received the "Stop" command. If the water in the washer is warmer than 122 degrees Fahrenheit or the water level is set higher than Wool, Delicate or Hand Wash, the washer must drain before the door latch will unlock 2 Hold down the "Control Lock" button on your Whirlpool washer for three seconds at the end of the washing cycle. Listen, and when you hear the unlatching sound, the door should open.3 If your Whirlpool washer did not unlock at the end of Step 1, press and hold the "End of Cycle" button for five seconds to manually reset your washing machine.4 Unplug your Whirlpool washer and leave it unplugged for 45 minutes. After 45 minutes, plug your washer back in. The washer's programming should be reset and the door should open.5 Manually unlock the door of your Whirlpool washing machine. Make sure to unplug the appliance before completing the manual unlock. Use a screwdriver to remove the metal strip, called the toe panel, at the bottom of the washing machine. Once you've removed the toe panel, reach up inside the front panel of the washer and feel around for the door latch. Locate the tear-drop shaped tab at the bottom of the door latch and pull it gently. When you hear a click, the door should open.
Check and see if the door is jammed or there is fault in the lock. Click this link for tips to reset the lock: Door lock Check the continuity of the door switch and see if the harness connects to the control board to trigger the start cycle when the door is closed.
Hello - Try resetting the unit by unplugging it or flipping the household circuit breaker off. Wait approximately ten minutes. If the door does not open, then it sounds like the washer is possibly experiencing a communication problem with the control board, wiring failure or faulty door lock. Contact a professional to move forward accurately to properly diagnose/repair unit.
This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier. 2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose. 3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located. 4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.
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The manual for this model says the washer has tried unsuccessfully to unlock the washer. It suggests you ensure the door is firmly closed and to try again, if this fails then to unplug your unit for 2 minutes to allow the circuit board to reset.
So far as the clothes being wet, you may have a situation where the load became unbalanced and the drum struck the interior floor of the washer where a switch is located. This swich is designed to stop an unbalanced spin cycle from damaging the machine. To reset this, remove the four screws inside the doors opening. This will remove the door and allow you to pull off the face of the washer. On the base of the drum where you will find a switch. Depress (push upwards) on the button and ensure it is in the outer most position to reset the switch.
I'm afraid I don't have a solution, just the same problem. Exactly this has just happened to me and I don't know what to do. Calling out an engineer will be too expensive and in the mean time, I can't do any washing.
Have you had any success yet?