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I put in my password and it kept saying wrong password. I then hit reset password and got the code in my e-mail, went back and put it in and reset password. It said I could not use because somebody was logged in with the e-mail address. ( Which I might add is mine.) Please help me get back in. Brenda Weeks E-Mail brendaw28@gmail.com

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First of all, if your email password was the same as your website password, then go change your email password immediately, since that password has obviously been compromised.

Once your primary email is secured, then go back to the website in question and keep trying to logon. Once it no longer says that someone else is already logged in, and you are able to logon yourself, then go in and change the password again, and also make sure your registered email address for that site is still the same.

If your password does not work again, then the other user may have changed it while they were logged in. In that case just go through the password reset process again. Now that your primary email address is secure, so should be your website's new reset password. Make sure you do not have the REMEMBER ME, or REMEMBER MY PASSWORD, or KEEP ME LOGGED IN option checked. Then just login to the website with the new reset password from your email.

Good luck.

Posted on Mar 18, 2011

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You probably got hacked or something like that. The best thing you can do is, to contact the owner of the website, he'll know what to do.

Posted on Mar 18, 2011

  • brendaw28 Mar 18, 2011

    The owner of what web site? I am playing on Facebook.

  • Matthew Kubin
    Matthew Kubin Mar 18, 2011

    yeah well, I didn't know what website you ment...you probably should tell us that ;) But for that matter, you can contact facebook, and you should!

    If there's a breach in your account, you can get in serious trouble! Contact them asap!

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