Question about Western Digital My Passport Essential 500GB USB - Blue, with grab-and-go USB Dock and WD ... Hard Drive

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Everytime I try to install the SmartWare, I get to 25 seconds left and an error pops up that says "WD SmartWare has encountered a problem and must close." This should not be this difficult... But it is!

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There is another program running on your computer that is interfering with it.

Posted on Mar 18, 2011

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1 Answer

I forget my password to unlock my wd smartware


There is no way to unlock the software or hard drive without the password. All you can do is format the drive and erase the data to get functionality of the drive back. If you have access to the SmartWare software, but not the hard drive, you still have to erase the data and can use the software to do so. Here are some instructions:

1. Well, if you have the WD SmartWare already installed you are in luck as there is Erase function built onto WD SmartWare software. There are 2 ways. #2 or #3.
2a. Click to Settings Tab on 4th right.
2b. Click to Set Up Drive
2c. Click Erase Drive and follow the instruction.
3a. Plug in the drive and you will be prompted to type in password.
3b. Type in 5 "wrong/bad" password
3c. This will trigger Too Many Attempts and asked to accept data loss and get drive back.

May 09, 2011 | Computers & Internet

1 Answer

I know what the password is... how do I remove it


Try this:

a. Connect the WD external drive to a PC computer
b. Install the WD Smartware software came with it.
c. go to SETTINGS, the far right tap.
d. click on DRIVE SETTINGS.
e. select SECURITY, enter your old password and just hit enter instead of enter the new password.
That would erase the password from the drive.

After you have successful remove password you can uninstall the WD Smartware from your computer.

Mar 01, 2011 | Western Digital My Book Essential Edition...

1 Answer

OK so this is a replacement 1tb hard drive which i have only been using for about a month. Basically the lights are on, and the drive still makes sounds. When i unplug/plug it into usb port it makes the...


IF IT IS LESS THAN 30 DAYS OLD , W/D HAS FREE SUPPORT. OR OPTION B GO TO CONTROL PANEL, ADMINISTRATIVE TOOLS, COMPUTER MANAGEMENT, UNDER STORAGE, CLICK DISK MANAGEMENT, WAIT A FEW SECONDS, THEN ENLARGE THE PAGE. LOOK FOR YOUR DRIVE. THEN LOOK TO SEE IF YOU HAVE UNALLOCATED SPACE. IN ANY EVENT, RIGHT CLICK THE DRIVE, SEE THE OPTIONS THAT ARE AVAILABLE, MIGHT WANT TO MARK PARTITION AS ACTIVE. .....HOPE THIS HELPS........JEFFXC.......... IF PURCHASED @ WALMART, THEY WILL TAKE ANYTHING BACK!

Feb 26, 2011 | Western Digital My Book Essential 1TB...

1 Answer

For some reason when I run the smartware to unlock my drive I get the error message "The application has encountered an unexpected error and is now exiting." I've used this drive for over a year...


Update the software again and unplug for 30 to 30 seconds. Unplug the USB from computer and External Hard Drive. Unplug the AC Adapter. Replug everything, the correct driver will be installed

Jan 02, 2011 | Western Digital My Book Elite 2TB External...

1 Answer

My wd smartware has suddenly stopped working. it shows not working checking for solutions... and then fades off. connecting my wd passport essential 500gb...i can unlock the hard drive to see the...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Nov 21, 2010 | Western Digital My Passport Essential...

1 Answer

I just had it from the shop and when I try to install the WD SmartWare Software, a pop up window apears saying "Windows can not find C:\ Program Files (x86)\ Western Digital\ WD SmartWare\ Front Parlor\ WD...


restart the PC, do not plug the device. now insert the software disk in CD rom. Plug in the device. lower right tray, toy will see found new hardware. now doubble click on it and then start installing diver from the CD rom by clicking and pointing next inside the intall hardware pop up menu. after installation, it will ask for restart. do it and then it should work.
cheers!

Sep 08, 2010 | Western Digital My Passport Essential SE...

1 Answer

IO error WD smartware


The drive has failed.usually with i/o errors there is no communication between the computer and the external device.Try another Usb cable no luck,then the drive has failed.If you are still under warranty call and have the drive replaced

Mar 19, 2010 | Computers & Internet

1 Answer

WD Smartware issues with continous back-up


Remove McAfee Security Center, Have you tried Microsoft's new free antivirus software? It's great and has a minimal performance impact! http://www.microsoft.com/security_essentials/
I've had lots of problems with McAfee blocking apps that are legit, and not blocking actual viruses...

Nov 25, 2009 | Computers & Internet

2 Answers

How do I completely remove the WD Sync software so I can use my 500GB WD external hard drive for manual copy-and-paste


Assuming you are using XP, Vista, or 2000 you can format it as a NTFS drive. while a lt of folks do not like Vista, this is one area where it really shines.

Plug in your WD PASSPORT.

Bring up the START menu -> right click COMPUTER-> select MANAGE -> select STORAGE ->select DISK MANAGEMENT.

Find the dive -> select/highlight the WD PASSPORT -> right click and select FORMAT. make sure to format as an NTFS drive. Depending on the size of the drive this might take a while - so go have dinner and a movie.

Jul 01, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

Need to install OEM Windows 98


ok you need to reboot your computer from the CD rom with xp disk in it.

start your computer hold down the f12 key, a small menu will come up , pick cd/dvd/cd-rw drive with your arrow keys ,
select enter , follow xp directions on how install operating system on the monitor.

Jan 15, 2008 | Hitachi HDT725050VLAT80 500 GB EIDE Hard...

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