Question about Xerox 5500/DT Laser Printer

3 Answers

Xerox 5500DN Phaser PCL driver installed and printer and IP recogized with web printing Prints setup and help info from printer panel pefectly Paralell or IP printing from PC Host only dumps hex output with no image or text This printer was donated to our church for use in the business office and I'm at a loss on how to remedy the printer. Any ideas on what I'm missing or doing wrong?

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  • 3 more comments 
  • rbaklini Mar 19, 2011

    Dumps hex whether connected to LPT or IP.

    Downloaded drivers from Xerox.

    Already removed/reinstalled drivers same results.

    Other ideas solicited.

  • rbaklini Mar 19, 2011

    I'm requesting definitive info. I downloaded the drivers, read the manual and candidly stymied. I'm quoting your thread:
    Also a good idea to download the documentation for the printer such as the user and installation guides which should help you figure out what is going on....

    So why am I paying for experts?

  • rbaklini Mar 19, 2011

    Please undestand, I've read the manual, downloaded the drivers the OS (XP) likes, connected the printer both via paralell and IP. The printer works great when printing from the interface. Dumps hex when printed from an application or OS. There are 4 pages of setup and I inherited this printer. Looking for definitive and conclusive answers. At a directed request I will send the setup info.
    Thanks in advance for providing tribal/expert info on the Xerox 5500 Phaser

  • rbaklini Mar 19, 2011

    Thanks Splines -- yes I received and performed suggested tasks with no resolution.

  • rbaklini Mar 19, 2011

    Please send to another FixYa consultant

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3 Answers

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Hi, this is often a simple driver problem. Try this, go to a PC that you wish to print from, Obtain the Driver and any software for the exact make model printer you are using, now install that on that PC, follow any instructions issued, install as a networked printer.

See no matter what, all PC's need to have a driver/software (Usually on a CD/DVD that came with the printer, or down-loadable from the Manufacturers website) installed for the printer concerned, then connect to that printer & test.

Now to check, go to INSTALL A PRINTER, select, Networked Printer find your printer and select it connect to this printer, it may/should perform some tasks, you may even be asked for a driver, whatever, show it where those files are, and proceed, now after it is all OK, try to print a test page, all should be OK.


If not, restart printer restart PC, try setting it all up from the start again.


You must do this on each and every PC you wish to print from.

Posted on Mar 20, 2011

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If it is printing kinda scrambled it is because of a driver. The driver you downloaded does not have proper language support to be able to print in our language. When i used to work as an it PLC would work in most cases but some times we would get same stuff as you and we had to install PCL5e drivers. This link has all the drivers for this printer. I would try the PCL5e and see what happens.
http://www.support.xerox.com/support/phaser-5500/downloads/enus.html?operatingSystem=winxp

Now this driver is for XP so not sure is this what you need it for. There is a drop down towards the top and gives you other drivers also if you need them.Hope this helps.

Posted on Mar 19, 2011

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The printer is printing in hexadecimal the binary data it is getting over the network as it does not recognize the print stream correctly. Likely reason is that the print stream originator which would be a PC trying to print to it is using the wrong driver. Could try connecting the printer directly to the PC in question and installing it as a local printer then trying to print to it directly. If the result is still a hex dump, then the drivers are incorrect. Usually the drivers not only have to be the ones for the printer but also must be tailored for the PCs operating system as well. If you can get the correct drivers for the PC and can get it to print correctly on the Xerox, then the Xerox can be reconnected to the network and re-installed as a network printer (delete the old network printer first) on the PC. During the installation of the network printer on the PC, do a final test print to check.

Posted on Mar 18, 2011

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  • Bill Yee Mar 19, 2011

    Here's the link to Xerox web site for Phaser 5500 Drivers & Downloads...
    http://www.support.xerox.com/support/pha...

    Note that I had selected the Windows XP operating system. To be safe, you should select the appropriate operating system before each download of the driver. It is probably the same one.
    There is quite a lot of documentation available which you may want to download as well...

  • Bill Yee Mar 19, 2011

    Because the printer was donated, it is possible that the printer has been setup to emulate some other kind of lase printer. Should be able to check this on the printer's panel. If it is emulating another printer, then need to use a driver that is for that printer. Also a good idea to download the documentation for the printer such as the user and installation guides which should help you figure out what is going on....

  • Bill Yee Mar 19, 2011

    Just to make sure you got this...
    1. download the user / installation guides if you don't have them as they may help you resolve.
    2. check panel that the printer is not emulating some other printer - if it is then you need other driver
    3. do a successful local lpt print before trying it as a network printer

  • Bill Yee Mar 19, 2011

    Just trying to help you and the money is totally secondary and up to you to pay only if you feel you have gotten any value. I feel humble enough to say I'm not familiar with the particular printer you have but have set up and used HP Laser printers as well as Brother Laser printer. Anyways, have to go for supper now... Good luck with resolving your problem.

  • Bill Yee Mar 19, 2011

    If you can post the detailed set up info it may help. Will take a look for it later this evening and post a comment one way or the other. Sorry couldn't help you out at this point.

  • Bill Yee Mar 21, 2011

    Not seeing the printout dump, it is difficult to even guess as to what might be the problem. The assumption is that it is a driver but it could be at a higher level since 5500 is postscript printer and the dump could be from a postscript error. To further your understanding of this, please copy the following link to browser's address field to go to the Xerox's Phaser 5500 Support Knowledge Base web page "Prints Gibberish or Garbled Text, Offending Command or PostScript Error" http://www.support.xerox.com/SRVS/CGI-BI...

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