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Maytag Neptune MAH7500AWW frontload washer (7 years old)does not execute the spin cycle. Unbalance errors occur. Problem slowly got worse until now it will never spin out a load. Everything else works fine. Service guy told me it was the inertial unbalance sensor. He tried a used part because they don't make them any more.Problem persisted so he bypassed it. Still no luck. He said I needed the entire harness.He also said they don't make them anymore. Told me to get a new machine. Hard to believe. A very costly machine when it was new.Guru on this forum told me it was main control board. I am struggling with sticking too much money into a solution that may not work. Either way, if I can diagnose the problem, get the part, can i install myself? Diagnoses and opinions appreciated.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

jsrock516
  • 5911 Answers

SOURCE: unbalance

You problem may a simple leveling issue. Check your machine front to back and side to side to ensure it properly level. Also, most top-loaders have "self-leveling" feet on the rear legs. If you walk up to your washer and it looks like the back is sitting lower than the front, you may only have to follow a few simple steps to re-level it. If your machine is equipped with this type of leveling system all you have to do is to lift the rear legs of the floor about two-inches by rocking the machine (empty of water, of course) towards you: 1. Lift the lid. 2. Place one hand under the rim of the front casing (not the wash tub). 3. Place your foot at the center of the front base to keep it from sliding. 4. Pull towards you to lift the back feet off the floor. 5. You should hear clicking noises as the feet re-level. 6. Slowly lower machine back to the floor. This should take care of most leveling problems that cause your machine to vibrate and shake during the spin cycle. These legs periodically become unlevel due to vibration and need to checked from time to time. I hope this may help you.

Posted on Apr 15, 2007

SolutionGuy
  • 331 Answers

SOURCE: washer unbalanced on final spin, cannot stop the unbalance

Hi Sparky,
The reason it's out of balance is because the skate plate shoes are worn out and need to be replaced. You'll have to access the washer in order to do this. There's a video available that shows how to do it.

After you have opened up the washer you'll see that the tub is sitting on a three legged pedestal. The shoes are in between the skate plate and the top of the pedestal. Here's a picture (and part number) to illustrate...

bc62875.jpg

Do one shoe at a time by lifting the skate plate off of the pedestal about an inch or so and wedging it there (I use a hammer handle as a wedge). The shoes simply snap into place, so the old ones will have to be snapped out of place first. Use another hammer and tap the shoes out of their sockets from underneath.

NOTE! ---> When you place the new shoe into its' place DO NOT try to snap it in!!! (if you do, you'll break it) Just let it rest in it's place for now. Remove your wedge and allow the full weight of the tub to sit on it. Then move on to the next shoe and repeat.

After all 3 shoes have been replaced it's time to snap them in completely. Do this from the top of the tub. Using your body weight, press down on the tub from above on all three corners (where the shoes are located). This will apply even pressure to the top of the shoe and keep it from breaking. You should have all 3 snapped in now. Use a flashlight and look underneath to verify (you should see the tabs of the shoes poking all the way through the pedestal).

Now all that's left is to rebuild the washer cabinet and start some laundry!

SG

p.s. I know it sounds like a lot of work, but this job can be done easily within an hour and the parts only cost ~$12.00!

Posted on Apr 01, 2009

  • 13433 Answers

SOURCE: spin speed too slow

When the clothes are wet at the end of a cycle, check these:


Motor coupler
To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:

If it's spinning when you lift the lid, the coupler is fine.

If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


Spin cycle
If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.
Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning
If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve
Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

Posted on May 03, 2009

SOURCE: spin speed too slow

CHECK THE PUMP. I had the same problem and after removing the pump (fairly easy) found a clump of stuffing from a hole in a quilt jammed in the impellor. After removing and installing the then cleaned out pump it worked perfectly. Suggest using a regular stainless steel hose clamp in place of the factory clamp that is hard to put into position on the hose to the pump. Be sure to put the clear plastic bag back in place over the pump assembly to protect the pump from water damage.
Or the  stater motor on the back has lost a phase because one of the windings has shorted. If the cycle sounds normal and it doesn't sound like it's struggling then the problem is probably not going to be related to the motor. I've found most of these cases to be related to the control board itself. 
good luck

Posted on May 05, 2009

  • 2 Answers

SOURCE: washing machine keeps getting unbalance

What you should try if I understand your question correctly is to evenly place the clothing through out the machine on all sides. Hope that helps, John

Posted on Jun 08, 2009

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Jan 11, 2016 | Maytag Neptune MAH5500B Front Load Washer

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Maytag neptune top load washer will not spin out with small loads, large loads are fine. I get the DC error at about 10 mins left in spin cycle. No amount of shifting load will solve problem


This is a Clutch issue could be a easy fix if the Tub Seal is not the root cause.

If you get no help at this forum Google This ""Neptune TL Washer FAV6800AWW""

5th post down you will find the SM and support for the "DC and UC" unbalance error codes. Good luck..............DH1200s

Aug 20, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Stops at 11 minutes left in cycle. will not spin or drain


Google ""Maytag Neptune load unbalance""


Read thru the post. I feel you have a Clutch malfunction even though you may not be see DC ot UC unbalance errors to the Console.


I'm seeing that around the 5 to 6 yr mark it's time for a Tub Seal replacement and possible Outer Tub and Spinner Support bearings should be replaced on the FAV6800A and FAV9800A machines. It's not too bad for most DIY owners.


Feb 18, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune Washer Spin Cycle


If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction. I feel the TDS is working as designed with the unblance error code shut down.
See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My Maytag will not run a complete cycle. Is there


mgissy


What is your machine model number? Is it a FAV6800A or FAV9800A TL?


If it’s a FAV6800A or FAV9800A TL do you error out in the Spin cycle of the wash cycle with an unbalance error code such as dC or uC? Is the wsh tub banging around during Spin Cycle of the Wash Cycle?

If so see this post Clutch Fix. I have a step by step maintenance/repair process for Clutch Pulley assembly issues related to the above error codes.

Post back if you have questions or concerns………Rich

May 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune washer has the error code of UC during the spin cycle. What is the problem?


in the Maytag Neptune FAV6800AW Top Load Washer Forum so I assume the machine type is a FAV6800A or FAV9800A correct?

Most issues are caused by a Clutch malfunction if the machine errors out with dC or UC unbalance error codes during the spin cycle. If your wash tub is banging around during a Spin Cycle and the TDS and Control board are working as designed the Control Board will shut the machine down with an unbalance error code dC or UC.

If the machine model is a FAV6800A LED console or a FAV9800A LCD console version it can be fixed with basic hand tools and some DIY effort. If you call in a repair service you are looking at $300 to $400 ballpark if they have a clue of how to troubleshoot the issue. If you DIY cost could be $0 if you have a can of WD-40 around a dab of lithium bearing grease to $75 ball park for a Clutch Pulley replacement.

See this post Clutch Fix and if you want to DIY and save/extend the service life of your 1$K machine.
Post back if you have questions……..Rich

Apr 25, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Washer does not finish cycle..it stops at spin and it displays a 'dc' code...what is this


The Service Manual for reference. Sears Parts Direct for reference.
dC code from the Service Manual = Distribute Clothes: The load is unbalanced, preventing high speed spin. Redistribute clothes.
Your wash tub is banging around during the spin cycle correct?
You can redistribute the wash basket load until the cows come home the issue will only continue to get worse. Maybe start throwing uC error codes to the console display for continuous unbalance error code.
Your FAV6800A or FAV9800A has a Clutch malfunction. It can be corrected if you are handy see this DIY fix Clutch Fix. post.
If you decide to dive in I will help you through the fix………Rich

Feb 07, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Codes and holes


Hi mandystreet,
I’m an owner like you; from what you describe I feel you have a clutch issue if you’re machine is a FAV6800AW or FAV9800AW. I'll bet it completes the spin cycle with no clothes in the wash basket. Here is what is happening
See this post for a step by step process to remove the clutch. Try a maintenance clean up of the One-way Roller Clutch bearing and see if that will get you back in service, if not I would do a Clutch replacement.
Your machine is shutting down the spin cycle with dc and UC errors so your Tub Displacement Sensor is working as designed.
From the Service Manual page 12;
During fill cycle – If machine tumbles and spins simultaneously replace clutch assembly.
During spin cycle – If machine tumbles and spins simultaneously replace clutch assembly.
You can check this out by turning off the water supply lines if you check during water fill cycle. Lift the washer top from the base and observe the action during water fill or spin cycle. The Service Manual will show you how to raise the washer top from the base.
This is happening because the clutch One-way Roller Bearings are sticky, slightly rusted. When the machine enters spin cycle the agitator shaft is slightly engaged because the one-way roller clutches are dragging this will cause the agitator shaft to rotate in spin cycle spinning the tumblers slightly. In this condition the wash load is tossed about while the wash basket begins to spin up. This will cause the Tub to become unbalanced and the tub starts making greater swings.
This continues until the TDS (Tub Displacement Sensor) signals an unbalance condition to the Control Board and shuts the cycle down with a dc or UC unbalance errors. If the TDS fails in this mode the machine would likely walk across the floor until it unplugged itself or ended in a self-destruct.… :)
A WD-40 clean up and re-lube may get you back in service. Just follow this posting step by step. If you are not a DIY type direct your service repair to this e-mail to help speed you to repair and control cost. You can redistribute the wash load until the cows come home and you will continue to fail with UC or dc unbalance errors…. Fix the clutch issue and your machine will be happy and so will the owner.
Rich

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1. You can put the washing machine into service mode by pressing the <back> and <help> buttons for 5 seconds and then releasing.
2. There is a large folded troubleshooting schematic located under the top console. You have to remove a few screws and lift it up to pull it out.

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