Question about Acer Gateway NV53A36u
If you Acer is less than 10 hours old, it has to be less than 30 days okd. Most Retailers allow 30 day return periods
Rreturn it to where you purchased it, if you can. If you cannot (ffor any reason) then send it in for Warranty Repair.
Acer Warranty Check
Posted on Mar 18, 2011
If laptop has less than 10hr, it may still be covered by an exchange policy at the store where you bought it which is one possible option to resolve your problem. Anyways, here are some possible freezing causes...
1. hard disk drive has defective sectors (not likely but possible which is why there is exchange)
2. virus infection (pc usually come with a firewall and antivirus which you must activate)
3. conflict between two firewalls, two antivirus or two spyware/malware programs (suppose to only run one of each but often an antivirus program includes features like an internet security suite). To resolve, need to turn off or de-install the program(s) causing the overlapping conflicts.
On the 2nd Tuesday of every month, Microsoft releases a free tool to address virus infections. The tool is called Microsoft Windows Malicious Software Removal Tool. It is usually downloaded in an infected computer's hard drive but if this cannot be done, the tool can be loaded into a USB stick or thumbdrive on another computer then inserted into the infected computer's USB port to be run. Microsoft also has online tools to scan and remove malware. For more information and download go to .... http://www.microsoft.com/security/pc-security/malware-removal.aspx
Posted on Mar 18, 2011
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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