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The printer is not connecting to the pc - HP Office Equipment & Supplies

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Hi

Please try this

Go to START MENU
Choose Commamd prompt, right click mouse and run as administrator (You should be in this command C:\WINDOWS\SYSTEM32- If not type this command when you in the dos command prompt "CHDIR C:\WINDOWS\SYSTEMS32 and press enter")
Type the letter "cmd"
Type the word "net stop spooler"
Exit
Go to C: drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer and must also turn off your printer and then switch it on.
It will work fine right now
I hope it helps you
Please let me know it you need more help. Regards

Posted on Mar 18, 2011

  • Benjamin Jr Singson Mar 18, 2011

    What do you mean by not connecting? check the printer icon if it is offline or cannot be set up to connect the printer?

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