Question about Creative Labs Zen Digital Media Player

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My Creative Zen Frozen in Docked Screen

Creative Zen 16gb is frozen in docked screen. I was deleting files from it using the Zen Organizer when it froze up. I disconnected it and now there is no response., screen still displayed as docked. I tried resetting with a small pin and no response. Any suggestions. Thanks.

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  • 8 more comments 
  • Anonymous Aug 10, 2008

    This Website is so f**king stupid it doesn't tell you a f**king thing about how to fix the f**king thing. F**k! F**k!

  • Anonymous Oct 02, 2008

    dito no response

  • Anonymous Dec 26, 2008

    my zen is frigin screwed. some one fin help me plese

  • Anonymous Dec 30, 2008

    annoying, nothing helps, why would the reset button be broken?

  • kelleyglass Dec 31, 2008

    computer does not recognize my Creative Zen - it is in a perpetual state of 'docked' and 'shutting down.' I was uploading music files when it suddenly went into this loop of trying to shut down. My computer does not recognize that it is plugged in (via the USB port). No way to shut it down, no way to get to the battery. what now?

  • zeva89 Jan 20, 2009

    my zen cant turn on

  • Anonymous Feb 22, 2009

    My zen is on docked mode and i have no idea what to do. I am very upset because i have only had it 3 weeks. Can someone please advise?

  • Anonymous Mar 01, 2009

    I have the same problem with anew Zen X-Fi and will never buy Creative products again, NEVER!

  • Anonymous Mar 28, 2009

    it is frozen completely on a blank screen and caon't get it work! help me now!!!!

  • Anonymous Apr 27, 2009

    i have the same problem, it is still on and I can`t switch it off.



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The following worked for me. Go to the Creative Zen Support warranty info page of their site:

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

Posted on Jan 19, 2009


I just got this piece of **** and its fuckin frozen

Posted on Oct 31, 2008


Piece of **** site with no answers

Posted on Aug 04, 2008

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Let the battery run out and recharge

Posted on Apr 15, 2009

  • mubrew Feb 06, 2011

    I had the same problem with my Creative zen (less than 1 year old) and the following helped -

    1. Detach your player from the PC if it is connected.

    2. Turn off the player. If the player stops responding, you can reset the player.
    To reset the player, gently insert a thin object into the Reset hole located below the power switch.

    3. Press and hold the Play button while powering on your player.

    4. When the player displays the Creative logo, release the Play button.

    And the player was up again!


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If you tried to reset it, but it did not respond at all, this indicates that the reset button is broken. You'll need to have it repaired.

Posted on Aug 20, 2008

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