Question about Dell 5100cn Laser Printer

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My boss' Dell 5100 CN has color printing problems. White background is printing all balck. Cannot see the black text at all because of the black background. Magenta color strip across the page is printing green instead of magenta. Yellow in a picture is printing orange. Flesh color in a picture is printing yellow. All pictures look like negatives instead of regular pictures. Both the imaging drum and the transfer roller have been replaced. Thanks for your help.

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Three reasons why this printer is printing incorrect color that Yellow is printing orange and other.

1. Problem with print color supply problem. Check the toner supply is toner is exhauted, stucky ink. Try run the print alignment and check which one is empty or exhausted. Replace it if necessary

2. Problem with the printer. Stucky ink, dye film not advancing or toner drum jammed or clogged. I suggest you remove all the cartridges and clean the roller drum using a soft cloth and then shake well the cartridge and then return the cartridges and try to print again.

3. Printer driver problem. Try to uninstall and reinstall the printer driver and then set up once again the printer. Remove the old printer icon.

Regards

Posted on Mar 18, 2011

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