Question about Xerox Phaser 8560MFP Laser Printer

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Phaser 8560 error 09,036.44:23385

I tried to print something and received this error: 09,036.44:23385

Can anyone help?

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That message is telling you that one of your ink sticks is not advancing downward in the ink loader. One of the sticks is either somewhat crooked and jammed, maybe cracked or just somehow stuck.
If someone managed to get the ink sticks in from another phaser Xerox product, it will be shaped different and will not actuate the switch at the bottom of the ink loader.
You can take a screw, like a dry wall screw and insert it in to the ink stick to remove them if needed. I seriously doubt the loader itself has failed.

Posted on Aug 02, 2008

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