Question about Fisher and Paykel Washing Machines

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Gwl 10 No codes Will not drain using drain button Also just changed diverted valve still not Draining and no codes Would this be the pump?

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Hi from retired Englishman in SW France,
Sorry but I do not know your particular machine BUT I would suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not go to spin or release the door lock if there is water still left inside.
Here are my complete and general pre-typed (!) guidance notes for checking both the drain filter and the drain motor ;-0)
-------------------------------------

If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to pursuade it to come out to play!

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Mar 18, 2011

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Fisher and paykel IW812 error code 12 and 37, sometimes it won't drain, just beeps at me, now it's just started to coniually fill while draining.


12. (00001100) Phase 1 to 6 - Flood Protection Error
The Motor Controller module has found the water level to be above the flood level
and tried to pump the excess water out. (Under extremely high flow rate conditions
the machine may overfill during the "top-up" routine in agitate.) After pumping for
30 seconds, it has been unable to lower the water level below the flood level. Either
the water valves have stuck on and are letting water in at a flow rate that is higher
than the pump can handle, or the pump is blocked and can't remove the excess
water.
Primary Source: Water Valves.
Action:
If the water valves are on continuously, check that the water valves turn off
mechanically (remove power from machine).
Secondary Source: .Pump system
Action:
Check pump for blockage and drain hose for correct height and kinking
Tertiary Source: Motor Controller module.
Action:
If water valves are being driven on electrically, replace Motor Controller
module.
37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
level)
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action:
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 39 inch (1 metre) extension hose of the same diameter fitted to the
existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out, which will reset on cooling.)
4) If the Tub is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the Tub contains water, then service the pump from the top of the machine
by removing the top deck and Basket. Bail out the water, remove the pump
cap and hood and clear the restriction.
Secondary Source: Wiring.
Action:
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Action:
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If (5kg) 11lb SmartDrive fit splash
guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco's )
Action:
Check the diverter valve, see fault code 51
51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault
Primary: The motor controller has registered a drop in water level in the
recirculation phase of the wash cycle, water is being drained instead of recirculated.
Or water has been sprayed onto the valve from an external source and caused the
solenoid to blow.
Action:
Turn the power off at the machine but leave the power on at the wall, then measure
the voltage across the terminals of the wax actuator, if a reading of 120V is
achieved the motor controller has failed due to the valve and both will need to be
replaced.
Secondary: Check for blockage in the valve itself or a broken hinge mechanism.

Dec 05, 2012 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher & Paykel GW611 Excellence does not pump water out. All lights are on and when it is suppose to pump, you can hear the noise, but no water coming out of the hose!


It sounds like the drain pump or the diverter valve is restricted. Check to make sure that the drain hose is clear then disconnect power and lay the machine's front on a padded surface to access the drain pump and the diverter valve at the bottom of the tub. Remove the pump's inlet and outlet hoses then check and clear from any debris that may prevent water from draining out. Check the impeller for any damage or restriction.

Check the diverter valve for the same condition as the pump described above. T
he diverter valve is where the drain pump and the recirculation pump inlet hoses are attached from. Make sure the valve is in the drain position while the drain pump is working. Replace the drain pump and/or the diverter valve if deemed necessary.

Jul 18, 2011 | Fisher and Paykel Fisher & Paykel Washer

1 Answer

I washed a rug and now the machine is not draining the water.


The drain pump has been block and it requires cleaning including the diverter valve. Disconnect power then lay the machine on its front on a cushioned surface to access the drain pump and the diverter valve at the bottom of the tub. Remove the inlet and outlet hoses of the drain pump and the diverter valve and clear any debris that is blocking the flow of water and preventing it from draining out. Check the impeller of the drain pump and make sure it is not blocked, restricted or damaged.

Also check the diverter valve for the same condition as the pump described above. The diverter valve is where the drain pump and the recirculation pump inlet hoses are attached from. Make sure it is in the drain position while the drain pump is working. Replace the drain pump and/or the diverter valve if deemed necessary.

Jun 18, 2011 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

I am getting service code 37, what does that mean and how can I fix it?


It's error code 37 and it means pump blocked error. Either the drain hose is clogged or kinked, the diverter valve has failed, or the pump itself is restricted or not working at all. Check to make sure that the drain hose is clear then disconnect power and lay the machine on its front on a cushioned surface to access the drain pump and the diverter valve. Remove the pump's inlet and outlet hoses then check and clear them from any debris that may prevent water from draining out. Check the impeller for any damage or restriction. Make sure the impeller is not frozen or blocked.

Check the diverter valve for the same condition as the pump described above. The diverter valve is where the drain pump and the recirculation pump inlet hoses are attached from. Make sure the diverter valve is in the drain position while the drain pump is working. Replace the drain pump and/or the diverter valve if deemed necessary.

Dec 30, 2010 | Fisher and Paykel IWL12 Top Load Washer

1 Answer

Hi! we have a GW609au Fisher & Paykel washing machine with lights 3,6,& 8 displayed during spin cycle. Does not spin. What does this mean please?


It's error code 37 and it means pump blocked error. The machine does not spin because water is not drained prior to the spin cycle. Either the drain hose is clogged or kinked, the diverter valve has failed, or the pump itself is restricted or not working at all. Check to make sure that the drain hose is clear then disconnect power and lay the machine on its front on a cushioned surface to access the drain pump and the diverter valve. Remove the pump's inlet and outlet hoses then check and clear them from any debris that may prevent water from draining out. Check the impeller for any damage or restriction. Make sure the impeller is not frozen or blocked.

Also check the diverter valve for the same condition as the pump described above. The diverter valve is where the drain pump and the recirculation pump inlet hoses are attached from. Make sure the diveter valve is in the drain position while the drain pump is working. Replace the drain pump and/or the diverter valve if deemed necessary.

Dec 29, 2010 | Washing Machines

1 Answer

GWL 11 I replace diverter valve which side is the drain NO or NC I ran the pump test everything ok there is no fauth codes wax motor test ok with 120 volts but it will not run in wash cycle


Hi just read your posting.Could you please supply additional information on your machine.In your posting you mentioned the machine does not wash.Does it fill with water?Does the machine drain the water when it is washing.Why did you replace the diverter.Was the original burnt out.In my experience when the diverter goes faulty it usually makes the control module go faulty as well.Please reply with additional information and I am sure I can help you.

Sep 07, 2010 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

The dishwasher isn't draining. The unit was replaced and it still doesn't drain. The tubing leading to the garbage disposal is clear. The air gap seems to be located outside. What do I do, outside of...


Many dishwashers use a drain valve with an electric solenoid. When electricity flows to the solenoid, the valve opens and diverts the water to the drain. Sometimes the solenoid, or the diverting lever, sticks and prevents the dishwasher from draining or filling properly. Try to free up the solenoid to lubricate the lever. Otherwise, you may have to replace the solenoid or pump assembly. With these systems, the motor always rotates in one direction. When it's energized, the drain valve diverts the water.

Mar 28, 2010 | Kenmore Dishwashers

1 Answer

Water not draining totally


A clog in the drain line or air gap (if there is one) is the usual reason that a dishwasher won't drain. Often the problem is at the point where the drain line attaches to the garbage disposer or household drain line. If you remove this line, you can clear any debris from the hose or hose connection. Be sure to reattach the hose before starting the dishwasher again.

Many dishwashers use a drain valve with an electric solenoid. When electricity flows to the solenoid, the valve opens and diverts the water to the drain. Sometimes the solenoid, or the diverting lever, sticks and prevents the dishwasher from draining or filling properly. Try to free up the solenoid to lubricate the lever. Otherwise, you may have to replace the solenoid or pump assembly. With these systems, the motor always rotates in one direction. When it's energized, the drain valve diverts the water.

Other dishwashers simply reverse the direction of the motor to drain the dishwasher. These units don't have a drain valve. Instead, there's a drain hose connected directly to the pump housing.

Mar 20, 2010 | Magic Chef Dishwashers

1 Answer

Won't drain water


Hi,
There could be several different causes of not draining:
  • Clogged up diverter valve or drain hose.
  • Clogged up drain pump.
  • Failed diverter valve
  • Failed control board
  • Failed off balance switch
I recommend calling a service technician to diagnose and repair your washer.

Hope this helps.

Thanks for using fixya.

Dec 14, 2009 | LG WM1814CW Front Load Washer

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