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I love my new scanner, but everytime I scan a new photo, the ones on the disc load again into my computer. Is there any way to just load the new photos as I scan as I already have them on my hard drive.

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The software that came with this scanner doesn't mark or tag any existing photos as having been read or viewed, and will upload all photos on the storage disk every time you connect it. The software's also not that easy to use when it comes to moving/deleting files. Here's what I do:

- With the scanner connected to your computer, view the device's storage disk in My Computer/Computer in Windows, or Finder in OSX
- Find the old images on the disk; look for a folder labeled DCIM and open it
- From here, you can cut and paste the images to wherever you'd like on your computer, or you can delete them permanently off your scanner

Posted on Mar 19, 2011

Testimonial: "Your suggestion showed me how to delete the duplicates from the DMIC, which is easy. Thanks for the tip!"

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I have a brookstone photo scanner can't install on my macbook air because there is no disc drive


Open PREVIEW (in applications) and from the "FILE" menu select "IMPORT FROM SCANNER" see if your scanner appears in the list. If not, try to add the new scanner in your SYSTEM PREFERENCES PRINTERS & SCANNERS by clicking the PLUS below the printer and scanners list. It should see your scanner as long as it is plugged in and powered up. Use the drivers available such as "Generic Scanner". Once added, go to the PREVIEW application once again and try to import from scanner. PREVIEW has it's own scanning tools and as long as it can see your scanner it should be able to run it even without your software. If all else fails go online and see if you can download the scanner software from the manufacturer's website.

Feb 27, 2014 | Computers & Internet

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Can not scan


the drivers for the scanner might have been corrupted
you might have to uninstall the scanner restart your computer then reinstall your scanner
if your printer/scanner came with an installation disc the drivers could be on it
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot
lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
hope this helps

Jun 16, 2011 | HP Computers & Internet

1 Answer

I am trying to scan some negative, and I don't know how to do it, my Epson does it but all what I get in my pc when I scan it is the piece the I put my negative and it comes like exactly what I put in...


you might have to uninstall the scanner restart your computer then reinstall your scanner

if your printer/scanner came with an installation disc the drivers could be on it

you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers

click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port?and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot

lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common

hope this helps

Jun 11, 2011 | Computers & Internet

1 Answer

My scanner scans colour photos in a red and terquise colour. How do I fix this?


you might have to uninstall the scanner restart your computer then reinstall your scanner
if your printer/scanner came with an installation disc the drivers could be on it
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot
lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
hope this helps

May 22, 2011 | Computers & Internet

1 Answer

I am trying to scan a picture on to my computer, but everytime I press Scan to Computer: USB, it keeps saying downloading scan application list from my computer. Then it says Downlaod failed. How can I...


Hi ginuzoe,

Apparently your scanner isn't being propperly recognized by your PC. To fix this issue install the latest version of the driver of your scanner. This can be done by using the set-up disc that came with the scanner or by looking for the drivers online at the official page of the brand.

Hope this helped.
-Luchen

Mar 12, 2011 | Office Equipment & Supplies

1 Answer

How to scan picture into computer


Follow these steps :
1.1
Open the software program that came from your scanner.
2.2
Lift the lid of your scanner, place photo on scanner bed and close the lid.
3.3
Press the "Scan" button on the scanner or in your scanner software program.
4.4
Preview the scanned photo on your computer screen and check that the borders are straight and even. Rescan the photo if you make changes.
5.5
Load photo paper into your photo printer.
6.6
Press "Print" on your computer screen where your scanned picture is showing. If "Print" is not an option, save your photo to a specific folder and open it. When it's open you should have the option to "Print.

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Hi-

You need to install the scan driver, click on this link and choose your Operating system and install the scan driver, click HERE

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Try resetting you machines by turning off and unplug, reverse steps and try again. If no go, repost and we will try again. Cheers lilacgerry xxx

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