Question about Empire DV-215 Direct Vent Natural Gas Heater
The pilot ofifice probably has a bit of dirt in it...to get it out you will need to take the pilot apart and clean it out...this can be fairly difficult on those heaters and getting it back together can be a pain...pay attention as you take it apart...blow our the tip with canned air like you would use to clean your keyboard...
Sometimes the "hood" or the cover over the flame will bend up over time and you will also have to bend it down a bit to get the pilot flame onto the thermocouple...make sure the thermocouple is also pushed all the way up in the holder...
Posted on Mar 18, 2011
Either you heater is suffering fro low gas pressure or the pilot and/or pilot tubing is clogged. If the pilot flame is lit and it's not touching the Thermopile, it won't stay lit. For now, cleaning the pilot and the pilot tubing is your best bet. Also, be sure that the gas shut off valve (on the gas line near the heater) is turned completely ON. In case you may have misplaced your Owners Manual, I have included a link to it that you can download and print for future reference. If all else fails, call Empire Comfort Systems 800-851-3153 and talk with either Rich or John in Technical Service.
Hope this helped to solve your problem?
Posted on Mar 18, 2011
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Posted on Jan 02, 2017
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