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My laptop no longer recognizes the devices. I have had this external hard drive for over five years. There is a ton of information on it that i can not retrieve. I have even tried changing usb cables. I don't remember what i did with the disc it came with to try and reinstall it. There are two different numbers on the bottom of the device I am sending them to you. 183094000627 AAZ07320626 Thanks for the help.

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Most likely the usb cad that the hard drive is in is no good but sometimes the drive is still OK... take it in to a computer shop and have them take it apart and plug the drive in themselves to see if the data is still there. a lot of times you can get what is called an enclosure to replace the one you have using the same hard drive.

Posted on Mar 18, 2011

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