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Will not print from computer. Used yesterday morning...about an hour later, would not print anything. Copying is fine

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  • Carol Pressell Mar 18, 2011

    sorry, I'm lost

  • Carol Pressell Mar 18, 2011

    system error 5 access denied

  • Carol Pressell Mar 18, 2011

    I can't do it..nothing matches up to instructions and it only mentions HP printers. I'd rather do nothing than screw it up more. Forget it. If I've lost my $12 it's my own fault.

  • Carol Pressell Mar 18, 2011

    downloaded the last thing you said to try and it's been running for half an hour "diagnosing additional problems"...I think it's stuck and about another 15 minutes and I'm going to give up. I should have had the Geek Squad come out to check it. The first things you said to try, I don't know what you meant by Go to C:drive....color me stupid, but none of it makes any sense...sorry

  • Carol Pressell Mar 18, 2011

    While trying one of the last things you told me I got a message the diagnosis was done...they gave me a couple steps to do. I had to back up and put Net Start Spooler (lucky guess) and it's working now, although a little stop-and-start. I'll take it. I thank you for your patience and will keep everything you gave me should it happen again. I don't understand it all, I'm just glad it's back. Thank you very much for all your help....Carol Pressell

  • Carol Pressell Mar 18, 2011

    Well, I just printed out all your instructions. Yea! Life is good.

  • Carol Pressell Mar 18, 2011

    Problem eventually solved. I'm new to computers and my helper was very patient. I appreciate the help and will keep all my instructions in case it happens again.

  • Carol Pressell Mar 18, 2011

    Forgot to ask. Do you why that happens and should I expect it from time to time?

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Hi

This to clear print spooler.

Go to START MENU
Choose Commamd prompt, right click mouse and run as administrator ( For Window vista and windows 7)
Type the letter "cmd"
Type the word "net stop spooler"
Exit
Go to C: drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer and must also turn off your printer and then switch it on.
It will work fine right now
I hope it helps you
Please let me know it you need more help. Regards

Posted on Mar 18, 2011

  • 8 more comments 
  • Benjamin Jr Singson Mar 18, 2011

    Hi



    I don't know how to manually do it. Please download this link click here. Just click on the blue name PRINT DIAGNOSTIC UTILITY.



    Download, unzip and install it to your computer and then run the diagnostic utility and it will fix errors in just a second.



    Then restart your printer and computer and try to print again.



    Post more comment if you need more help

  • Benjamin Jr Singson Mar 18, 2011

    I believe system error 5 is that you are not the administrator. I suggest you run the administrator privilege. And run the solution 1 & 2 I give you because is preventing you to do this solution.


  • Benjamin Jr Singson Mar 18, 2011

    If the two solution I gave not working, please try to download and install this to your computer.

    http://support.microsoft.com/mats/printi...

  • Benjamin Jr Singson Mar 18, 2011

    It sound silly but please let someone help you to manually restart the spooler which i provide solution 1.



    Also, can you please check the printer icon by going to the printer and faxes if your computer is not offline (not connected to your computer) and also, try to check all the cable connections that might loose up.

  • Benjamin Jr Singson Mar 18, 2011

    For C:drive to view. Go to MY COMPUTER and there is C: drive there. click on the C:drive and choose the WINDOWS>SYSTEM32>SPOOLER>PRINTER AND THEN DELETE ALL THE PENDING JOBS if ever.



    Then go back to DOS COMMAND and type cmd and then type the "NET START SPOOLER".



    If you do not know, skip the C:drive procedure and just type "NET START SPOOLER".

  • Benjamin Jr Singson Mar 18, 2011

    Go to START>RIGHT CLICK ON COMMAND PROMPT AND RUN AS ADMINISTRATOR>THEN TYPE THE CMD

    Because if you don't do that, SYSTEM ERROR 5 WILL APPEARS THAT YOU DO NOT RUN AS ADMINISTRATOR.

  • Benjamin Jr Singson Mar 18, 2011

    Another is follow this steps when you are in the COMMAND PROMPT.(You can found this at START MENU and choose command prompt or dos prompt.

    When you are in command prompt, please type this CHDIR C:\WINDOWS\SYSTEM32

    THEN FOLLOW SOLUTION 1 I provided.

  • Benjamin Jr Singson Mar 18, 2011

    Go to START MENU
    Choose Commamd prompt, right click mouse and run as administrator (You should be in this command C:\WINDOWS\SYSTEM32- If not type this command when you in the dos command prompt "CHDIR C:\WINDOWS\SYSTEMS32 and press enter")
    Type the letter "cmd"
    Type the word "net stop spooler"
    Exit
    Go to C: drive
    Choose to Windows Folder
    Click show content
    Choose system32 folder
    Choose spool folder
    Choose printer
    And delete all printing jobs pending
    Again go back to CMD window and type the word "net start spooler"
    Restart your computer and must also turn off your printer and then switch it on.

    It will work fine right now
    I hope it helps you

  • Benjamin Jr Singson Mar 18, 2011

    Hi



    Did it solves your problem. Please accept this solution if it helps you or it may help others. Regards

  • Benjamin Jr Singson Mar 18, 2011

    I am really glad that I help you. Keep the solution for future reference. Regards and thank you for using fixya.

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