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Upgraded server and workstations are Windows 7, printer is 5 year old HP4350dtnsl with 4 drawers and one manual feed tray. Our software requires recognition of the 5 drawer/tray options of the printer, yet I cannot find a driver that will recognize the 5 options. What now?

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Please note: FixYa .com provides a spell checker for we volunteers to use when preparing responses to questions. Some days it works and some days it does not work. Today - well it is not working. So if you find errors, please be nice. is powered by volunteer workers operating from their homes, offices and shops around the world. I am one such volunteer.

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Is this your printer? If it is, it should run under the Windows 7 Operating System with no problem ... both 32 and 64 bit.

Please note: When upgrading existing computers to new operating systems, particulary the operating systems that Microsoft manufacturers, it is very important to check both the hardware and the software compatability list that MS provides. Find the list here for 7:

They also routinely provide a program that will check both YOUR hardware and software before you upgrade.

Also, look up the software you are trying to print from within (same list). It could be the software you are using needs to be upgraded ... (for example, if you are using "FastBooks" or "EUROS" (ficticious programs) that is several years old, it may require a update)

Before you go to far down the road - have you made all the settings properly? Open the printer from the print folder - check every tab ... every tab ... look for a tab or button that says Advanced Settings or features ... check every one - don't skip any tab or button. Make sure you have properly selected the features you want to use.

So what do you do now: I would suggest you open the printer folder and find your printer in the list. Open the printer (click on it), find the properties (open properties) and send a test page to the printer (there will be a button to click). If it prints, great. If not, a trouble shooter will open. Follow the instructions.

If this doesn't help, delete the printer from within the folder. Turn the computer off. Turn the printer off. Unplug the data cable. Wait. Plug the printer back in - reconnect the USB - make sure the printer is ON. Turn the computer back on to see if the OS will load the printer driver.

If this doesn't help, go to - select your area - find your printer and download the latest software from HP, if any. Save it to your desktop. Power everything down - disconnect the printer - reboot the computer and run the software. Follow the on screen instructions. Plug the printer in when told to do so.

(When I say computer - I'm talking about the computer you are presently using. You may have to run the software from every computer on your network. I am not familiar with this specific printer and its install routine. However, I do have a number of HP printers which I operate.)

If the printer is not listed in the folder, open the device manager and click on the Find New Hardware wizard. Make sure the printer is plugged in (power and data cable).

If this doesn't help, is this printer networked to a computer or directly to your network route?. Check your network for connectivity. Make sure you have the latest drivers for your switch, hub, bridge and router, any and all devices that make up your network). If you have a network manager, use it.

I suggest Network Magic as a network manager. It is free to try for a week after which they ask for $. You can pay OR (and this is important) don't pay. If you do pay, you can continue to use the full Pro version of the software for life. If you DON'T pay, continue to use the software with some features disabled. Network Magic is a Cisco product but will work with all main-line products. Find it here:

Network Magic can assist you in the operation of all of your network resources, including the loading, running and management of your printer(s)

I use the pro version (comes with several "lifetime licenses" (multiple computers)) on several network computers and I use the unpaid version on the remaining computers. I work in a home environment with about 20 computer all-told. Why? That is a story for another day.

If you still have troubles ... it is time to call a IT pro in your area.

I hope this response pleases you and you get your printer backup and humming. Thank you for your interst in

As I said, I am a volunteer here at this web site. Our pay it the covetted 4 thumbs up rating and the nice comments people occasionally leave. The courtesy a positive response will be apprecited.

Thank you

Posted on Mar 18, 2011


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