Question about Sony VAIO VGC-RB52 PC Desktop

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Won't start says windows did not shut down normally tries to start but comes back to same screen

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  • sheffernan4 Apr 21, 2011

    The motherboard was replaced by sony over a year ago it has worked since.

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  • 449 Answers

Could be dozens of things. This usually happens when there is a crash (blue screen) during boot up. Did you recently do any upgrades? Is this Windows XP or Vista? Try starting in Safe Mode if you can. The possible fixes include doing a CHKDSK (check disk), rolling back to older drivers, or a repair install of the OS.

Posted on Mar 18, 2011

Testimonial: "Very speedy service. "

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  • sheffernan4 Mar 18, 2011

    There was a power failure when a truck took down an overhead powercable outside. It does get to the windows screen to try start up after several attempts I get a message cpu temp is out of range press f2 then f2 says temp is 86 in red

  • sheffernan4 Mar 18, 2011

    sorry windows xp and the motherboard was recently replaced.

  • Phil
    Phil Mar 18, 2011

    A CPU overheat will cause a system shutdown (to protect the CPU from damage), and it will be a sudden and ungraceful shutdown, the kind that makes Windows display that screen. Sounds like the heatsink and fan assembly may not be installed correctly: You need to have some specialized thermal grease between the CPU and heatsink, the heatsink needs to be the right type for the CPU, the fan needs to be spinning on the heatsink, and the tines should be free of dust. More details athttp://www.build-your-own-computers.com/...

  • sheffernan4 Mar 18, 2011

    Thanks I will try that. Thanks for the speedy advice.

  • sheffernan4 Mar 18, 2011

    I fixed the overheat problem but still will not boot up gets as far as windows xp screen then pentium D screen then back to windows did not shut down properly. Please help. How do I fix this.

  • Phil
    Phil Mar 18, 2011

    That means it's crashing during the boot process. Could be a corrupted file, or any number of things. If you can take the install disk and boot into Windows Recovery Console, you can run a CHKDSK and see if you can fix any errors on the disk.
    http://www.windowsnetworking.com/article...

    Run CHKDSK C: /F at the recovery console to check disk and fix errors.

  • sheffernan4 Mar 19, 2011

    The only disc I have is a vaio recovery media kit I got from Sony will that work?

  • Phil
    Phil Apr 21, 2011

    The Vaio recovery kit is great, but that will erase all of your software and set it back to factory settings. And, if you replaced the motherboard, the recovery disc won't work.

    Also, tell me about the new motherboard - is it an exact factory replacement, or a 3rd party upgrade? Has the unit EVERY booted since the motherboard was replaced? Windows XP cannot just transfer between motherboards if you install a different type of motherboard, you need to reinstall. And you generally can't re-install from recovery CDs.

    Can you tell me more details?

  • Phil
    Phil Apr 21, 2011

    OK, if it is a factory replaced motherboard, you can use the recovery CDs, except that will erase everything on the hard drive!!

    I don't know if the Sony repair disks let you do a repair install of the OS or not. There are a couple of things you can try, but depending on the underlying damage you might not be able to do much short of reinstalling.

    There are repair things you can do, but it required burning CDs on another machine and doing a lot of stuff that can easily do more harm than good. Do you want to go that way?

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