Question about Jenn-Air JSD2789GEB Side by Side Refrigerator

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Ice maker won't make ice won't let water in - Jenn-Air JSD2789GEB Side by Side Refrigerator

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  • Jenn-Air Master
  • 3,740 Answers

Hi and welcome to FixYa. I am Kelly.
Ice makers not making ice are often a symptom of an automatic defrosting problem but first we will check out the ice maker itself.

Download this manual:
http://adcxns1.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/8527f904cc8ea8cd85256b5800672333/$FILE/4322658A.pdf

- Go to page 25 of the manual and determine which of the 2 "optics" designs you have. Then follow the troubleshooting steps. Note the charts on page 32 and 33 can be rotated by rt clicking and then choosing rotate clockwise. Bad thing about this is you have to click rotate 3 more times to to upright all the rest of the document when your done looking at the chart.
- If the Optics test is good proceed to the the ice maker functional test on page 29 and note the jumper wire required

As for the water valve see this link:
http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=12&newsdesk_id=34
and this picture:
http://www.american-appliance.com/images/image_data/dual_valve_wp_small.jpg

You can make a simple test cord out of a CHEAP extension cord with some bayonet terminal ends and power the solenoids individually after removing the connector of the water valve solenoid. Apply power from an outlet to the solenoid and the powere solenoid should provide water to either water in door or the icemaker itself. 5 seconds is more than enough time to determine if the solenoids are functioning properly.

Between the 2 manuals you should be able to determine if you have an ice maker problem or...

Your symptoms are being caused by the freezer rising above 18 Deg F and the ice maker thermostat is just not cold enough to cause the ice maker to go into the harvest cycle. In this case... there are several other possibilites:
- Defrost control
- Defrost Element
- Bi-metal thermostat (60 Deg)
- Evaporator fan not running at full speed / at all. (A failed door switch can cause this but if the door switch is bad.. you will not have water in door functions also.)
- Dirty condensor coils
- condensor fan not running

Thanks for choosing FixYa,
Kelly

Posted on Mar 18, 2011

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  • Contributor
  • 32 Answers

There should be a metal wire arm near the ice maker if this is pushed all the way up just pull it down and it should start working. If that is already down then check to make sure the water supply valve to the refrigerator is on and water is getting to the refrigerator, if that is okay as well then it is more than likely the supply valve on the refrigerator itself that is the problem.

Posted on Mar 18, 2011

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SOURCE: Jenn Air JCD2389GES ice dispenser problem

my ice maker is not making ice.

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SOURCE: Ice Maker does not fill with water

water valve or the ice maker is malfunctioning and not calling for water

Posted on May 07, 2008

  • 1 Answer

SOURCE: My Jenn Air refrigerator ice maker quit working

My Jenn-Air refrigerator (JRSD2790) quit making ice, dispensor works, water dispensor works. Do I need to replace the entire
ice maker?

bjones03@comcast.net

Posted on Feb 13, 2010

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The ice maker not working.-------------

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Click this link below to troubleshoot the problem: ----

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---------------


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