Question about Jenn-Air JCD2389G Side by Side Refrigerator

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The refrigerator side is not cooling anywhere near as it should/the freezer side is fine/this unit is about 8 years old and never had a problem/I have checked to make sure the door is shuting properly and it is/ thanks, bob/this problem has started in the last week, my wife noticed and started moving the refrigerator temp a little colder everyday till today she realized it's a problem and told me/I checked and as described above its not right

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Hi and welcome to FixYa, I am Kelly.
The symptom your describing is typical of an automatic defrosting problem. First of all you should never have to move the temp settings. That alone is a sign that something is amiss.

Here are some things you should do:

- Check the back of the freezer compartment for any signs of ice build up. If you note ice build up.... unplug the unit, remove freezer contents and place an external fan directed into the freezer compartment for just over 2 hours. (Makes a water mess so be ready!) After the 2 hours... place the temp controls on their normal settings and return the unit to normal service by plugging the unit in and re-loading the freezer contents. Now... if there is an automatic defrosting problem the unit will again start to not cool properly after a couple of days and get worse after that. You will need to troubleshoot to find out if you have a defrost control, defrost heater or bi-metal 60 Deg thermostat problem

- Check to make sure the evaporator fan in the freezer compartment is running with the door light switch depressed. If the fan is not running.... make sure the light goes out when the door switch is depressed. Light stays on = bad door switch and loss of power to the evaporator fan.

- Check the chassis around the door gasket mating area. It should be warm but not to the point it feels almost hot. If you note that it is quite warm to the touch there is a problem with the condenser fan or coils. Open the back of the unit by removing the fiberboard rear lower cover. Check the condenser fan and coils for obstructions / lint. Clean as necessary but do NOT use anything sharp. Make sure the condenser fan is running at full speed.

These are the basics. If you need further assistance or have more questions AFTER performing the above please respond here with your model number and questions.

Thanks for choosing FixYa,

Posted on Mar 18, 2011


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