Question about Whirlpool Ultimate Care II GSQ9669L Top Load Washer

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My washer is leaking from the white plastic housing right beside the motor. Is this an easy fix or will I just have to get a new washer?

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If the white plastic part your speaking of is in front of the motor and has 2 hoses into it,then this is the drain pump and yes you can replace it for about $25.00,remove power,then 2 hoses from pump,then there are 2 clips one on top and the other on the bottom,remove these and the pump will slide off the motor shaft towards you,if its rusted on the motor shaft you may need to pry it off carefully so as not to damage the motor

Posted on Mar 18, 2011


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Washer leaking in floor, appears to be coming from a clear/white plastic piece near the pump, Ultimate Care II top Load Washer

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Get an f code or sud ode

Just fixed this on my washer. More than likely its a clogged filter and very easy to fix.
1.Turn power off at breaker or unplug the washer.
2.Unscrew the 3 star head bolts on the bottom panel ( Look at the gap between the bottom panel and upper panel and you'll see them) Pull the panel off.
3.Right in front of you you'll see a white plastic with 2 hoses going into it and a black box attached. It has a circular knob. That's where the filter is located.
4. Unscrew the 1 silver screw attaching the filter housing to the washer... this will make it easier to access the white hose clamp. Slide the housing towards you to free it from the washer frame.
5. Grab a bucket to catch the water that's in the hose and place a towel under the washer too, this will keep any stray water from going all over.
6.You can use a pair of Chanel lock pliers to squeeze the hose clamp on the smaller white hose while you pull it free from the housing, aim that hose into the bucket and shake it a bit to get any particles out until it stops draining.
7. Now you can unscrew the white circular filter knob to the left, be prepared for some water to come out, keep the bucket and towel handy for this.
8. Pull the filter all the way out and more than likely you'll be surprised by how much **** is in there lol, I had a small screw driver, a nail, coins and many other misc. debris.
9. Shake the filter housing a little while its over the plastic bucket to help drain excess water and crud out of the hose and housing.
10. Clean the filter and make sure all the holes are clear.
11. Reinstall the opposite way you took it apart but keep the lower panel off to make sure nothing is leaking after you do step 12.
12. Press the cancel button twice and make sure the washer is set to spin and drain cycle and run and watch it off and on until its done.
13. Go ahead and put the lower panel back on.

Hope that helps out !

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1 Answer

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1 Answer


Easy fix. This is a direct drive washer. What happened is the part between the motor and the transmission broke. It's a cheap and easy fix. If you unplug the machine and tip back the washer you will see the motor. Disconnect the wires and unscrew the 4 screws holding it in place. Once you take the motor off you are going to see broken pieces that look like little white teeth fall down. There are three plastic teeth that insert into a black rubber washer that make the transmission spin. Take that broken part into your local appliance repair shop and tell them you need a new one. Probably cost you about 10 bucks. Put the new one in and put the motor back on. You will be working again like new. These break when the machine is over loaded or old. The part you need is called a motor coupling. It's common and cheap to fix. I hope this helps you out and if you have any other questions let me know. Good luck.

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Unplug washer. Bail out water as much as you can. Look for water dripping in black motor area. If you find that, read on to see if this is your issue.

You can take off black motor/white housing all in one piece. On mine, water was dripping from white plastic housing and onto motor. had small amt of water leak out, then wouldn't run at all and smelled like electrical issue. Look for white chip on upper rim of that white plastic housing where it attaches to machine bottom. Push in on clip, and give the whole white plastic thing a twist and it comes off--motor and white plastic. Unhook electric couplers.

You either have 120V or 240V (mine is older GWL10US model) unit. White plastic and black motor are one unit when ordered. Save yourself the service call that I paid. Good luck!

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3 Answers

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don't know about outer tub holes, but glad i don't have that problem.

i hate my fisher paykel washer/dryer. i can't wait to sell this house--i will leave them here and get a new front load Duette for my next house!

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