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We have a Gateway Laptop running on Vista. Turned it on this morning and got the "blue screen of death" that said it had a Fatal Error KnownDLL 000021a and a bunch of other numbers. We read that while booting up if we tap Alt and F8 it might have a "secret" recovery partition - we tried that but it asked for a disc - which we don't have. I can get to the Boot Menu or the Bios F2 menu as it turns on...nothing looks amiss? Now i just got a Window Error "winpeshl.exe - Application Error: The application failed to initialize properly (0xc0000006). Click Ok to terminate the application. I press OK and it reboots itself until I get the blue error screen again. Can anyone help?

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Just press and hold F8 on startup (before the Windows logo appears). You should get the screen with the title Advanced Boot Options and the following menu. (which I get on my Gateway NV5915h)

Choose Advanced Options for: Vista (Windows 7 on my Gateway NV5915h)
(Use the arrow keys to highlight your choice.)

Repair Your Computer

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable low-resolution video (640x480)
Last Known Good Configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure
Disable Driver Signature Enforcement

Start Windows Normally

Description: View a list of system recovery tools you can use to repair
startup problems, run diagnostics, or restore your system.

ENTER=Choose ESC=Cancel

Posted on Mar 18, 2011

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