Question about Universal Remote Control WR7 Remote Control

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I have a Sony DAV-HDZ235 Home Theater System and a URC WR7 Universal Remote. My problem is: I can't program the WR7 to work with my DVD player. I have contacted customer support, and they gave me advice, but it didn't work. They told me to try out some updated codes (didn't work) and to try using the manual scan on the AUDIO button (didn't work). Does anyone else have an idea to fix this? Is it just that the WR7 doesn't work with my DVD player?

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