Question about Panasonic Microwave Ovens

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We have recently purchased a Panasonic Convection Microwave (Model No: NN-CS596S) and have had to return one unit to the place of purchase due to being close to catching fire - thick black smoke inside and starting to smoulder when not even in use (lucky we were at home) and the replacement just doesn't seem to be 100% e.g., cooked a meatloaf at 200C for 1.10 hrs and still raw in the middle. Is there any known problems?

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I would consult your owner's manual. If you don't have yours, you can download one here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 03, 2008

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www.panasonic.com/repair

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

Let us know if the hard reset does not fix it.

If it stops at 16 seconds and is a sensor model, it probably has a defective humidity sensor.

If it stops after 22 seconds, that means the controller has detected a problem, usually a problem with the inverter or a bad magnetron.

If you do indeed have a problem, Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

I would recommend that you contact your nearest Panasonic-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Your search is complicated by the fact that this is an Australian model.

Your manual and other documents related to this model can be downloaded from this page.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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1 Answer

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In most cases, this is a problem with the inverter or a bad magnetron.

Due to the lethal voltages used and produced, I do not recommend that an inexperienced person work on these.

I would recommend that you contact your nearest Panasonic-authorized servicer. You can find one here.

We're happy to help and we appreciate your thoughtful rating of our answer.

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