Question about HP LaserJet 3390 Printer

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I have a HP Laserjet 3390. I've had it for 4 years with no problems. Recently there are certain people that can send me faxes and some can't. They could before and send to others without problems. Why can't I receive all my faxes. It gives them an error message of "cannot connect to fax".

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  • HP Master
  • 1,915 Answers

First thing you want to confirm is whether any of these people who could send to you before have made changes such as moving to VOIP phone service as supplied by most cable companies. Fax support in VOIP is sketchy at best. Or perhaps you have just switched to VOIP. You can try to slow down the speed of the fax as the default is 33kB and 14.4kB might provide more reliabilty. I am not near my manuals right now so I do not recall the exact key sequence to get to the fax speed setting. If you need it, post an additional comment and I will post the key sequence tomorrow.

Posted on Mar 18, 2011

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Hi Dear

HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
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Try re installing the printer software from the cd, or download the full version from the links below for your area
HP LaserJet 3050/3052/3055/3390/3392 Asia Pacific Full Software Solution

HP LaserJet 3050/3052/3055/3390/3392 Eastern Europe Full Software Solution
HP LaserJet 3050/3052/3055/3390/3392 North America/Western Europe Full Software Solution
(The full software solution provides print, fax and scan functionality. This software solution is the same solution as the Version 4.0 in-box CD that came with your HP LaserJet 3050/3052/3055/3390/3392.)
You can download Printer manual from the link below
Printer Manual
If you require more assistance in this regard feel free to reply to this post
Best regards-BA

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Fax confirmation set up


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  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
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Fax Confirmation Sheet


HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
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  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming

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