Question about Polycom SoundStation

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We moved our Polycom Soundstation 2 from one office to another. It was disassembled and reassembled by who knows who. It is using an analog port from an NEC DSX 80. It recognizes an incoming call, but, when answered, there is no voice, and the phone that called it shows that it is still ringing (as an unanswered call). When off hook, it makes a sound similar to the waves of the ocean or an intermittent breeze of wind. The Polycom registers no dial tone at all (the dial tone was tested with a separate phone and was working).

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Sounds like the 'brick' went bad

this is the power supply try replacing it

also and possibly more important did you reprogram phone and phone number when you moved it??

make sure you reset all settings and start new

Posted on Mar 21, 2011

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