Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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My HP6500 worked perfectly until I had to take my HP laptop back to factory settings. Now it will not scan (no scan options). Help. I really need this for small business application. Running Windows 7.

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Try uninstalling the printer drivers and reinstall them, setting everything back up the same way as before, also, make sure that you restart before reinstalling, link for the software download here use the one labeled full featured to get scanning features etc. good luck and i hope i was able to help! don't forget to rate

Posted on Mar 17, 2011


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I have an HP6500 all in one printer and when I try to scan it says refer to device documentation

Scan to PC is not set up on the device. For this to work you will need a piece of a software on the PC that will be waiting for scan requests, and a setting on the device to know where and how to find the PC with that software. Usually both are set up at the time of installation, when it is done with the Full Driver Package, usually provided on a CD/DVD, or you can look for it and download from hp dot com. Download the latest and the biggest one, then install it.

Sep 25, 2014 | HP Officejet 6500 Wireless All-in-One...

1 Answer

I have a HP L7580 all in one printer. When I try to scan something, it tells me that the lcd list needs to be upgraded. How do I do that?

First try to power cycle the printer by turning it off and turning it back on. If this does not help, unplug the printer for 15-20 seconds and plug it back in. if this does not help, a HP employee recommended this for a networked printer (meaning connection is through network not directly to PC):

If you installed via network, then you need to send the 'scan to' settings to the printer to update the LCD list Depends on the hp software, follow following steps to update the 'Scan To' settings to the printer: HP Solution Center or HP Director Click Settings , and then click Scan Settings . Depending on your software version, click the option available to you: Scan to... Setup Button settings Click Scan to... Setup . Continue with the on-screen instructions to create a list of destinations for scans. Try scanning again from the printer control panel.

Other than that, the only solution that seems to work for most is to perform a factory reset. Here are the steps:

Settings/Tools/Restore Factory Default or

Setup/Tools/Restore Factory Default

This is done through the menus on the printer itself.

May 09, 2011 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Have a HP6500 which shows no scan options. Running Apple Mac computer. Copies perfectly. Help please?

pls. visit this page as it will ask you which HP 6500 printer you are having and choose it then it will show you a guide on how to scan using your HP printer.

Mar 06, 2011 | HP Office Equipment & Supplies

1 Answer

Cannot scan on HP6500 says no scan options refer to device documentation, has only happened since i installed new internet security

Please power cycle the printer by following steps.

1- Unplug the power cord from back of printer when printer is turned on

2- Wait for 30 seconds.

3- Plug the power cord and turn on the printer.

Try to scan

Wish for all success..

Dec 23, 2010 | HP Officejet 6500 Wireless All-in-One...

2 Answers

On the front panel of my L7680 all in one printer I usally get an option to scan to email, however I now only have 2 options 1. scan and repeat 2. scan to memory device. How do I get the full list back?

we need to perform a reset, it will take the pritner to the factory settings and this may help you,
the process of reset goes like.
unplug the power cable from the pritner >
then press and hold down the # key and 6 key >
while pressing and holding these keys plug in the power cable back into the printer and wait for 20 secs and then release the buttons..
after this the printer will re-initialize and this might take few minutes.. so wait untill it finishes and follow the onscreeen instruction as well.(if any)

Nov 04, 2009 | HP Officejet Pro L7680 All-In-One Printer

3 Answers

HP PSC 2355 all-in-one printer not scanning

You need to start the HP software that's installed on your PC.

In Win XP, go to Start menu, look down the list of installed programs, and click on HP Director to start it up. Your scanner should work now, either from the scan buttons on the printer, or from the scan options within HP Director.

Nov 11, 2008 | HP PSC 2355 All-In-One InkJet Printer

4 Answers

Factory settings

When you first turn on your computer, press the F10 key until it boots into the recovery partition. Once there, select advanced then follow the onscreen instructions. Warning: This will erase all of your data.

Some newer HPs use a different key then F10; if F10 doesn't work, then look on the screen it should tell you which key to press to start recovery.

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