Question about Maxtor OneTouch III Mini Edition 120GB External USB 2.0 Portable 120 GB IDE Hard Drive

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Code 10. The device cannot start

I have a Maxtor OneTouch 3 Mini HDD, it cannot start. In device manager, i cannot see it under hard disks. It is only shown under USB and has a yellow exclamation mark next to it. What should i do to recover the files inside? Is there any way to get the drive starting again without losing my files? I have tried uninstalling and reinstalling again. But it didnt work.

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  • lcoreano21 Aug 08, 2008

    it apeare a message code 10 and i have a lot of file in this external i no want to lose that please tell me what i have to do



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Go to, Start > Settings > Control Panel > Administrative Tools > Computer Management > Disk Management. See if the drive starts under Disk Management.
I sounds like the drive enclosure is shot. You may need just a case. Click this link:

Or you can get the whole unit and swap out the drives so you won't lose your data.

Posted on Aug 02, 2008


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Hi I own a Maxtor Onetouch 4 mini HDD 160 Gb for 3 years and now after excelent performance is not backing up more, which is the best feature of this drive, any advice deeply appreciated Gus

can you see this maxtor hdd you have stated only it is not backing up any more i will need more information on the problem to be able to try to fix it for you Gus
if your computer came with a motherboard disc the drivers could be on it
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
hope this helps

Jul 21, 2011 | Maxtor OneTouch 4 Mini 160GB External USB...

1 Answer


first of all try to use the USB to any different port and then try to see if ur able to get it working.. second try to use any other device on the same port where ur trying to connect the USB of ur external HDD (this will confirm whether the USB ports are working fine or not) once done then click start - Start Search and type there Device Manager.. (if ur unable to do so then) the other way is to click start - then Right Click on My Computer or Computer.. then select Properties towards the very bottom.. on the next page.. towards the left hand side on the very top u shall see Device manager..
Under Device Manager search for USB tht should towards the very bottom of the page.. (remove the USB external HDD) click on the Plus sign there and under that u shall see a lot of USB options.. Delete all those One by One.. (dont worry nothing will go wrong) Once ur done with this.. then restart the computer.. All the USB devices shall be reinstalled on the computer again.. and then after that try to reinsert the USB for the external HDD.. if ur able to get the device detected great.. if not then u need to call Maxtor and get the external HDD replaced Let me know if this resolved ur query... regards, Guru

May 23, 2010 | Maxtor 160GB OneTouch III Mini USB 2.0...

1 Answer

The Maxtor OneTouch III Mini Edition series ...i have a I/O device error and dont want to open...

If your external harddrive came with software, you may want to reinstall it. If not you may have to go the the website for the Maxtor One Touch 3 and download the driver for the unit.

You may also want to open the device manager and check to see if your usb port is having trouble. More than likely it is the driver itself>

Feb 19, 2010 | Maxtor OneTouch III Mini Edition 120GB...

2 Answers

Can't open Maxtor one touch 4 mini

If the external hard disks is plugged to a USB port and is not detected anymore, try uninstalling the USB Root Hub devices in the device manager. They will automatically be reinstalled on reboot and that can help fix detection issues.

But did you look in the Disk Management module of Windows to see if the disk is there? Right-click My Computer and select Manage.

Jan 05, 2010 | Maxtor OneTouch II external hard drive...

1 Answer

Maxtor OneTouch 4 Mini 160GB External USB 2.0 Hard Drive

First let's try going into disk management and see if we can see your maxtor drive. Plug it in then right click on my computer. From there click on manage and then select disk management.
This will give you a list of your drives. If the Maxtor is there, what is the status? Can you right click on it and activate it? If you don't see the drive then let's try the next step.
If you go into your device manager and select your Universal Serial Bus Controllers. Right click on your on the USB Universal Host controller and select uninstall. This will uninstall the USB Driver, but don't worry, oncfe you have uninstalled all the controllers, you will reboot the machine and then Windows will come back and reinstall all the usb controllers. Once this is complete then plug the drive back in and see if you still get the same issue. If none of that works....
Download a linux bootcd called SLAX
use nero to burn the iso to a cd and boot from it. Once you're in there, you SHOULD be able to recognize or at least see the drive. If you can then format the ****** from Slax. Once that's complete, you should be able to see it as a raw drive in Windows and then you can format it using explorer or a command prompt.

Let me know how this goes.

Jan 05, 2009 | Maxtor OneTouch 4 Mini 160GB External USB...

3 Answers

Maxtor One Touch III mini drive problem

Please connect your hdd and go to disk management right click on my computer on the desktop g to manage and iskmanagement ..
check your hard disk is listed there or no if yes check it have drive letter if no please right click and add drive leter.if its there then check it has a format like it writng ntfs or fat32 if there then rigt click on the left hand side pan and say reactivate if still dosent work may be u need to format it. or use a third party software like hard disk regenerator or mac disk worior...

Jun 01, 2008 | Maxtor OneTouch III Mini Edition (R01E100)...

1 Answer

One touch 4 mini.

yeh simple just right click on the my computer and go to manage and disk management say import foregn disk by right clicking n the left hand side pan....

May 05, 2008 | Maxtor OneTouch III Mini Edition (R01E100)...

2 Answers

Maxtor onetouch mini power supply

can you supply a model number from the case, please?

Mar 09, 2008 | Maxtor OneTouch III Mini Edition (R01E100)...

1 Answer

Code 10

Windows error code 10 indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus powered hub with other devices), or may indicate a more serious hardware problem. Also, it may be indicative of USB root hub drivers being incorrectly installed.

Keep me posted.

Sep 23, 2007 | Maxtor OneTouch III Mini Edition 120GB...

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