Question about Philips Audio Players & Recorders

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I have the Philips 2GB/Go MP3 player (SA3025/37). I loaded into it 144 songs. Almost all songs, when I attempt to play, just display a pause symbol and do nothing. About 5 or 6 songs play -- and that is it! I don't know what's going on. Any help would be greatly appreciated.

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  • ben1832 Aug 03, 2008

    My comment was NOT intended for the readers of this forum, but for the people who run FixYa. They want money to provide you with help, but want you to provide your solution to them for free. Sound fair? Anyway, just to set the record straight for the people visiting this forum, I wouldn't have left the previous message had I known they were going to post it (just more deceit on their part...).

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Posted on Aug 03, 2008

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Please select the sound mode in the menu and select the Shuffle mode . If the player refuses to work then it is better to have the player reset using the reset button.

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First try opening the gogear device and click on music right after the welcome screen. Select either "All Songs", "Artists" or "Albums" to find your songs. If you downloaded your songs, they should display on the screen of philips gogear, then you can select them to play on your headphones

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Make sure you have the version of the Musicmatch from the Philips website first, and try again - Musicmatch discontinued their service in Oct 2007, making this particular Philips mp3 player obsolete.

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Sounds like the files are DRM copy protected.

You can check for protected tracks.
  • In Windows Explorer, go to the folder where the tracks are stored on your PC.
  • Click on View -----> Details
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With the SA4010, it is sensitive to downloading large amounts of information all at once. As painful as this might be, try downloading one song at a time.

If this is a problem that didn't exist before, try resetting the player once by re-inserting the battery. If single song downloads fail, and this is a new problem Repair the device (WARNING: this will delete all songs off your player):
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
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3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the play/pausebutton and continue to hold it as you reconnect the GoGear to the computer; after holding the play/pause button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the play/pause button); after the repair is successfully complete, your GoGear will be good as new.

-Tha Mp3 Doctor

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