Question about Desa International CGCFTP Compact Heater
Normally, you can raise and lower the flame height, with the Control Knob (Wider the white stripe the higher the flames. Narrower the stripe, the lower the flames). But, I don't think that's your problem. From your description, it sounds like the burner may be clogged or there is a air shutter control problem on the open end of the burner. This controls the air to gas ratio. Also, depending on the age of this Compact Classic Firebox and whether or not annual maintenance was preformed regularly, the burner may be shot entirely. Since DESA International, who made the Comfort Glow line for Lowe's, went out of business in 1999, we know the heater is at least 2 years old, minimum. Although, I suspect yours is an older model, based on the Model Number you provided. If you feel comfortable troubleshooting it yourself, I have provided a link to your Owner's Manual, in case you have misplaced yours. You can down load and print it for future, as well as for any parts you may need.
If you don't feel comfortable repairing it yourself, contact your propane provider. As most propane providers also do service and repair for this type of Vent-free Gas Fireplace.
Hope this helped to steer you in the right direction.
Posted on Mar 17, 2011
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Posted on Jan 02, 2017
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