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I just got a new remote control from dish network, however the mute and volume does not work. I need help...

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There is nothing wrong with the remote controls..

there is something wrong with the receiver.

examine the room, see those electronic or electrical appliance that are causing interference with the small antenna of the receiver. Try relocating them away from the receiver.

try moving the antenna a little to break interference.

if these don't solve your problem, despite asking the support from the dish network provider, just ask them to replace your receiver.

Posted on Mar 18, 2011

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I have an ol RCA tv, new dish remote everything works but the mute button...i can raise and lower volume, turn off and on but not mute


Hi there Stacey, my name is Kimberly and I form part of the Social Media Department with DISH. We do not promise that our remote will control all the functions of you TV. The codes used to program your DISH remote to the TV may be limited to some functions. You can try addressing your remote to the TV using different codes. I have listed the steps below to assist with programming the remote to your TV. If you have any other questions, let me know at Kimberly.escobar@dish.com!

You can lookup the different codes here: http://www.mydish.com/support/apps/remotecodes.aspx?WT.svl=leftnav

1.) Press and hold the clear TV button until all mode lights light up.
2.) Release and TV light will be blinking.
3.) Enter code and press #. The TV button should flash 3 times.
4.) Try functions (Volume, Power, etc..) and see if it is working.
5.) If no function, repeat steps 1-4 with another code.

Kimberly Escobar
Social Media Representative
DISH L.L.C

Feb 27, 2014 | DISH Network Televison & Video

1 Answer

Volume and mute buttons are not working


Do you have fresh batteries in the remote? You did not provide your TV brand so I can't provide you the codes for your specific TV. Below I have provided instructions on how to perform a power scan. If this doesn't work, you may need a new remote.

  • Remote: Basic Remote (Television Only)
    1. Turn the Television On.
    2. Press and hold the clear TV button for three seconds until the LED flashes.
    3. Press and release the redTV Power button.
    4. Press and release the Up or Down Arrow on the remote until the television turns off.
    5. After the television turns off, press and release the # button.
    6. Test functionality with the TV.
    7. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.

Aug 17, 2011 | DISH Network IR Remote Control

1 Answer

I have a Sony Bravia TV, only a year old, had several power outages and suddenly RM-YD028 TV remote is not working at all. On the Dish network remote, the satellite controls are working, but not TV...


If neither the DISH Network remote or the TV remote is working for you most likely your remote sensor is going bad. If you'd like to try readdressing the remote follow the steps and procedures below. Codes: 500, 837, 125, 808, 798, 640, 796, 783, 795, 797, 865, 846, 842, 563, 501, 810, 841, 781, 807, 838, 690, 758, 843, 845, 591, 839, 806, 840, 844
To program the remote:
1.) Hold the clear "TV" mode button for four seconds or until all four buttons at the top of the remote are lit.
2.) Press one of the three digit codes listed above followed by pound (#)
3.) Check for functionality by trying the volume power and mute.
Be sure to press the "SAT" button to return to satellite mode if the code works.

Daniel Busa
DISH Network
Customer Service

May 31, 2011 | Sony RMYD028 Remote Control

2 Answers

Just bought a vizio tv Model #E470VLE, my dish remote will not control the mute or volume buttons now, how do I get it to do that?


Hey there, Cheri Torres with DISH Network Customer Service here. It sounds like you are going to need to readdress your DISH remote to your new Vizio TV. We have a few different codes for each of our different models of remotes. You will be able to locate the model number of your remote on the back of the remote at the top usually a two to three digit number with a decimal point. I will list here for you the best codes for Vizio TVs as well as the instructions for addressing the remote to your TV. I hope you find this information useful and if you have any further questions or concerns feel free to email directly at Cheri.Torres@Dishnetwork.com.

Codes for Vizio TVs
3.0, 3.1, 3.2, 3.4 IR remotes - 505, 671, 627 and 766.
5.0, 5.2, 5.3, 5.4 IR remotes - 627, 505, 506, 457, 111 and 520
4.0 and 4.4 IR/UHF remotes - 505, 627, 555 and 766
6.0, 6.2, 6.3, 6.4 IR/UHF remotes - 627, 505, 678, 825, 520 and 766
20.0 IR and 21.0 IR/UHF remotes - 505, 598, 627 and 773

Instructions for addressing your remote to your TV.
  1. Turn the Television On.
  2. Press and hold the TV mode button until all other mode buttons light up red.
  3. Enter the three-digit code using the buttons on the number pad.
  4. Press the pound(#) button once. Note: The LED will flash three times.
  5. Test functionality with the TV.
  6. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.

May 22, 2011 | DISH Network IR Remote Control

1 Answer

I need a remote control code for tp 3730


tony_ballard

I could not find a code for that TV brand but I have provided instructions on performing a power scan to possibly find a code with your DISH remote that will work for your TV. I hope this helps.

Remote: Basic Remote (Television Only)
  1. Turn the Television On.
  2. Press and hold the TV Power button for three seconds until the LED flashes.
  3. Press and release the TV Power button.
  4. Press and release the Up or Down Arrow on the remote until the television turns off.
  5. After the television turns off, press and release the OK button.
  6. Test functionality with the TV.
  7. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.
Ray Calo
DISH Network

Mar 21, 2011 | DISH Network IR Remote Control

1 Answer

When i got a new remote the volume control never worked. Randomly the volume bar would appeear but are never sure what has been pressed. Now randomly the red bar for volume mute has come up and now we have...


Hello! Becki Barned from Dish Network customer service here. The problem that you are having is simple to fix! It sounds like you could be getting interference from another remote, or your remote just needs to be reprogrammed. Try these simple steps... http://www.dishnetwork.com/SupportSection/remote-setup Hope this helps

Dec 19, 2010 | DISH Network IR Remote Control

1 Answer

My friend has a Vizio model E470VA and Dish network. But the Dish remote will not control the volume / mute on the tv reliability. The on/off button works perfectly. Remote has been replaced also...


Hello, my name is Becki Barned, and I am with Dish Network customer service. To program the remote to a Vizio tv, there are a couple approaches that you may take. First is, follow this link: http://www.dishnetwork.com/SupportSection/power-scan-instructions which walks you through it. Or do these steps: 1. Hold down the TV mode button until all mode buttons at the top of the remote light up, then release. 2. Punch in the code 505. 3. Press the pound (#) button on the keypad. Use either of these, and that remote will work great! Just make sure after you get the volume working, that you press the SAT button on the remote! If you have any other questions, blog back, or you can find us on Twitter!!!!

Dec 18, 2010 | DISH Network IR Remote Control

1 Answer

We have 2 TV that will not work with the dish remote I need help!!! the first TV is TCL ( The Creative Life) and the other is a Sansui where and how can i find the codes and what to do???


shannon_106, I can definitely help with that. You can find the most recent codes Here
Link: http://tech.dishnetwork.com/departmental_content/techportal/content/tech/remotes/TechRemo5.3Code.shtml

To program the remote you will want to follow these steps:

1. Hold down the gray TV button until all lights on top of the remote light up.
2. Let go and while it is blinking enter the 3-digit code on the number pad and press #
3. Try the TV functions including volume/mute and power. If it works press SAT and you're good to go. If not repeat steps 1 and 2.

Tommy Faust
DISH Network

Oct 31, 2010 | DISH Network IR Remote Control

1 Answer

Need to reprogram two dish remotes but cannot find the dish manual with the remote codes in them.


I would need to get a better idea of what model remote you have. I would recommend viewing our remote codes found here: http://www.dishnetwork.com/downloads/pdf/user_guides_and_manuals/Remote_Codes_Web_Page.pdf

You can find the model # on the back of the remote at the top, and the codes on the above link.

To program remote to TV:
1. Hold the gray TV button until all lights on top of the remote turn on.
2. Let go and while TV is blinking enter the 3-digit code and press #.
3. Try to use TV functions like volume/power/mute.
4. If it works press SAT and you're good, if not repeat steps 1-3 with another code on the list.

Tommy Faust
DISH Network

Aug 29, 2010 | DISH Network IR Remote Control

1 Answer

Need Dish Network Code for Sony DAVHDX275 Audio System


Refer to page 82 in your Dish Network User's Guide......(Make sure Sony system is powered on and in DVD mode with a disc in the player).  Point Dish remote at Sony box -  Hold Aux until all buttons light up at top....press 2 - then STAR button* and then POWER button - then press the up arrow key repeatedly until Sony turns off - press # key to lock in code.
It took me awhile to get it to work....it will only work power, mute, and volume - not dvd play functions. Refer to page 85 to make the Dish remote control the Sony box volume by default.
Good luck.

Jan 25, 2009 | Sony BRAVIA DAV-HDX267W Theater System...

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