Question about Id Software EPI Suite 6.3 Pro

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I am running Epi Suite 6.3 with all the updates and when I try to print a card with a photo, I am getting an error box with the following: Unable to initialize the device content Invalid Index Failed to print card Can someone please help? The printer is a Zebra P330i. I am running Windows XP Pro

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  • glenr0166 Mar 18, 2011

    I cleaned the printer as suggested and I still get the same error. I am able to print id card that do not contain a photo. The error only comes up when I print an id WITH a photo.

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  • 137 Answers

  1. Here is the User Manual
  2. Click + <to left of error codes>
Everything, I have researched, says it needs to be cleaned...

Here's How To Clean Your Zebra P330i

Thank You For Choosing FixYa~!


Posted on Mar 17, 2011

  • Jan Rainone
    Jan Rainone Mar 18, 2011

    If cleaning did not resolve your issue, using the adhesive cleaning cartridges, there is nothing more I can offer other than to recommend that you try nunstaling/reinstalling software, as a last effort before going directly to Zebra Support. The following: "Solutions" link offers 'special' Win XP, installation instructions:

    Support Website: http://www.zebra.com/id/zebra/na/en/inde...

    Zebra Solutions https://support.zebra.com/OA_HTML/jsp/fn...

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