Question about HP Officejet 5610 All-In-One InkJet Printer

2 Answers

Scannin I am receiving an error saying the computer is not connected to the device to scan. I know it is I can print to it. Please advise on how I can scan? I receive information that; No scann options, No Computer connection. Refer to device docummentation to troubleshoot. But i use same to print. Please guide me on how to Scan. Thank you.

Posted by on


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer got voted for 20 times.

  • Expert
  • 180 Answers

That error message would be on the printer itself. The printer thinks that the software for the scanning is not installed properly. At first you must try to scan using your computer. You can open HP Solution Center or HP Director in your computer and try to scan using that program. If you will get an error message then click on this link to download the software . If this link does not solve your problem then you have to uninstall the software. If you still have the disk for your printer insert it in the computer. Do not click on the uninstall button on the installation screen. Just close the screen.
- Click on start > computer or My Computer > right click the cd and select open
- click on util > ccc > uninstall l3 .... just follow the screen instructions
- uninstall the software from l3, l2 then l1
- remove printer entries in your registry by
- clicking start > click run > on run type "regedit" if windows xp or lower version and if you are in Vista click start and then on start search type "regedit" and hit enter
- when you are in the registry press ctrl and f . it yould open a search box. make sure that the first and the fourth box has a check mark and the second and third should not have check
- now on the search box type "printers"
- once you find a printer folder click on the "+" sign and if you see a printer entry click on delete. if there are folders inside "printers" click on the "+" again or if there is no "+" just click on the folder. If there is an entry of the printer in the right side. Click on that entry and hit delete
- do this process until it would say that search complete.
- after finishing deleting the printer entries in your registry restart computer
- then download the software of the printer in the hp website.
- try to scan again
- if this does not work this would be in regards with other computer settings that you have.. just do this simple step first then post again if it resolve the problem or not so i could provide additional steps

Posted on Oct 15, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 111 Answers

I'm glad you posted enough information about the error message for me to recognize it. has a web page that directly refers to this error message and the steps required to solve it.

No can option error message

Good luck.

Posted on Oct 10, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

When i try to scan a picture, the hp software opens but then a error box come up saying "an error occurred communicating with the scanning device. Please ensure the scanning device is connected properly...

Try turning the printer off for 60 secounds and see if the reboot will solve the problem. Do make sure all cables are connected properly so your computer will be able to load the correct drivers at start up of the printer.

Feb 11, 2010 | HP Photosmart C5280 InkJet Printer

1 Answer

I have just purchased a new samsung laser / fax printer model no. SCX4824FN. I can print from my computer and I can copy a document. However I cannot scan a document to my computer or send / receive a fax....

Dont start the scan from the printer. It is a little bit complicating. Double click on My Computer, right click on scanner or image device then use the wizard to scan.

Dec 16, 2009 | Office Equipment & Supplies

1 Answer

Printer works, cannot scan (same issue as gemrise)

Yes, just like it says, you need a scanning software running on your computer, there are no options until you have the scanning software running and it knows where to send the image and how to save it.

Nov 20, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Scanjet 4890 prepared to scan, but will not work

Uninstall the Driver Software, switch off the Computer and reinstall the driver software again. This should work.
S. Mohan

Oct 12, 2009 | HP Scanjet 4890

1 Answer

No scanning, no printing, no xeroxing

thanks for your the problem is even bigger.there appears a message saying Port disabled and then Cannot open device.i'll try change the USB cable to see if it helps.
Thank you again!

Sep 25, 2008 | Samsung SCX-4100 All-In-One Laser Printer

1 Answer


reinstall the software by downloadining the software

May 28, 2008 | HP Officejet 5610 All-In-One InkJet...

3 Answers


please mention the printer model and manufacturer so that i can give u the link to download

May 28, 2008 | HP PSC 1610v All-in-One Printer

Not finding what you are looking for?
HP Officejet 5610 All-In-One InkJet Printer Logo

91 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides