Question about HP Officejet 5610 All-In-One InkJet Printer

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Scannin I am receiving an error saying the computer is not connected to the device to scan. I know it is I can print to it. Please advise on how I can scan? I receive information that; No scann options, No Computer connection. Refer to device docummentation to troubleshoot. But i use same to print. Please guide me on how to Scan. Thank you.

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That error message would be on the printer itself. The printer thinks that the software for the scanning is not installed properly. At first you must try to scan using your computer. You can open HP Solution Center or HP Director in your computer and try to scan using that program. If you will get an error message then click on this link to download the software http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=oj-45265-1&jumpid=reg_R1002_USEN . If this link does not solve your problem then you have to uninstall the software. If you still have the disk for your printer insert it in the computer. Do not click on the uninstall button on the installation screen. Just close the screen.
- Click on start > computer or My Computer > right click the cd and select open
- click on util > ccc > uninstall l3 .... just follow the screen instructions
- uninstall the software from l3, l2 then l1
- remove printer entries in your registry by
- clicking start > click run > on run type "regedit" if windows xp or lower version and if you are in Vista click start and then on start search type "regedit" and hit enter
- when you are in the registry press ctrl and f . it yould open a search box. make sure that the first and the fourth box has a check mark and the second and third should not have check
- now on the search box type "printers"
- once you find a printer folder click on the "+" sign and if you see a printer entry click on delete. if there are folders inside "printers" click on the "+" again or if there is no "+" just click on the folder. If there is an entry of the printer in the right side. Click on that entry and hit delete
- do this process until it would say that search complete.
- after finishing deleting the printer entries in your registry restart computer
- then download the software of the printer in the hp website.
- try to scan again
- if this does not work this would be in regards with other computer settings that you have.. just do this simple step first then post again if it resolve the problem or not so i could provide additional steps

Posted on Oct 15, 2008

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I'm glad you posted enough information about the error message for me to recognize it. HP.com has a web page that directly refers to this error message and the steps required to solve it.

No can option error message

Good luck.

Posted on Oct 10, 2008

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