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Hello.....My DVD burner has a mind of its own.....When I installed by burner (s/n 003HUNR081655) I immediately experienced the problem of being completely kicked out of Windows when placing a blank DVD-R, CD-R, a music CD or DVD. Every now and then it will actually play what I put in the tray, but the vast majority of times I get kicked out of Windows and I have to power-off and restart. The computer store advised me not to run the installation disc (GH22/GH24 series) because it could cause operation problems in my computer which is only 3 years old. I find this to be strange advice. Is he wrong ? When I get kicked out of Windows I get a blue screen with white writing advising me that Windows shut down to prevent damage to my computer. The tray won't even open so I can retrieve my disc before I power-off. Would installing the disc for this burner stop the problem of being kicked out ?

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Yes he is wrong, to advise you not to use the supplied software...people who are bigger experts on that device than him have decided to put it with it for a reason (unless the software is not compatible with your OS) which he should have advised you of and maybe provided you with more suitable software or drive.
I'm confused that it plays what you have put in your tray. if its a blank disk there is nothing to play, if its not blank (I suspect) then it is correct to play the content this is windows default options and you have to tell it otherwise in your settings.
the crash is most likely caused by a corrupt file in your OS, use system restore, go back to a time before you installed the driver software. then search for that drives software for your OS and download.

Posted on Mar 17, 2011

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Posted on Jan 02, 2017

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